Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Emergency response centre operator awarded for outstanding performance
The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
Virtual 112 Day events
112 Day is celebrated again on 11 February. On this day, attention will be paid to your and your loved ones’ safety, as well as to all actors in the safety and security sector — those who help in an emergency. In 2021, the campaign will be organised virtually under the theme “Safety is a right for all of us”.
Thank safety actors in social media: #thankyouchain
Many of us have received help in an emergency, and during the week of 112 Day, you have the opportunity to thank the various safety actors. Use the hashtag #thankyouchain in your message. This is an EU-wide campaign to acknowledge safety actors during the week of 112 Day.
Follow ERC Operator Patrick’s working day
On 112 Day, you can follow ERC Operator Patrick’s working day on the Emergency Response Centre Agency’s social media channels: Instagram and Facebook. We welcome you to follow along Patrick’s working day at the Turku Emergency Response Centre!
Ask us on Facebook 11 February from 2 p.m to 3 p.m.
Send us questions about the emergency number 112 and the activities of the emergency response centres, and our experts will answer them on Facebook on 11 February from 2 p.m. to 3 p.m.
Add a 112 Day frame to your Facebook profile picture
You can add a 112 Day frame to your Facebook profile picture to show that you are participating in 112 Day. Safety belongs to all of us.
Participate and share safety information
During the campaign, anyone — a private individual, organisation, school, workplace, hobby group or association — can share valuable safety information to celebrate 112 Day. In addition, we can all improve our own and our loved ones’ safety by paying attention to small everyday acts and choices. Share your safety information by using the hashtags #112paiva #112dagen #112day on social media. You can download 112 Day photos for your use at 112-paiva.fi.
#112paiva #112dagen #112day #thankyouchain
