High quality, reliable, equal emergency response centre service

In the present ERC Agency 2021-2024 strategy, we describe the objectives and measures that will ensure that we can provide high-quality, reliable and equal ERC services.
Strategy 2021-2024

Added safety with the 112 Suomi mobile app

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.
112 Suomi application
null 112 Suomi mobile application as an official channel for public warnings

112 Suomi mobile application as an official channel for public warnings

20.5.2021 10.36
Press release
Henkilö istuu metsässä ja pitää kädessään puhelinta. Puhelimen näytöllä on 112 Suomi -sovellus.

The 112 Suomi mobile application contains security services for citizens. As of the beginning of 2021, the application has been one the statutory channels for public warnings. The Emergency Response Centre Agency, the Ministry of the Interior and the Finnish Transport and Communications Agency encourage citizens to download the 112 Suomi application in the event of different emergency and problem situations.

112 Suomi is a mobile application produced by the Emergency Response Centre Agency and developed in cooperation with various safety actors. Thanks to the large number of users, the app has developed into an outstanding toolbox for citizens' security services. 

– It is important that people can easily find the service they need when the need for help strikes. The 112 Suomi mobile application developed by the Emergency Response Centre Agency has gradually grown into a safety service package. We are pleased that the range of services has been actively developed and in cooperation with different safety actors, and we have also been able to meet the needs of our citizens. The development will continue, promises Marko Nieminen, Head of Operational Department at the Emergency Response Centre Agency.

At the beginning of the year 2021, the 112 Suomi mobile application is one of the statutory channels for public warnings. The Alerts feature strengthens the role of the application as a central platform for public services.

– The application allows citizens to receive public warnings based on location information on their own phone. In addition to public warnings, other public notifications are also transmitted from the application, which are used in situations where there is a need to inform or instruct the population, but the threshold for public warnings is not exceeded. The public notifications feature was introduced at the beginning of the coronavirus crisis, when a channel was needed to inform the population quickly. 

According to Nieminen, the number of users is already an indication that people want security services closer to themselves. 

– The application now has over 1.8 million active users and we hope that more people will remember to use the app when needed. We encourage everyone to download the app to their phone and use it in case of emergencies and problems.

Services in the application: 

  • Emergency number 112 (location information is transmitted)
  • Location-based safety alerts, road traffic notifications and other public notifications
  • Marine rescue service emergency number (location information is transmitted)
  • Coronavirus symptom check-up
  • Nearest defibrillator
  • Instructions for boaters in case of an emergencies and accidents
  • Identifying symptoms of cerebrovascular disorder
  • 24/7 service 
  • Police Customer Service
  • Crisis helpline
  • Poison Information Centre
  • Helpline for children and young people
  • Nollalinja domestic violence helpline
  • On-call consular service of the Ministry for Foreign Affairs
  • Road User’s Hotline (location information is transmitted)
  • Public Service Info
  • Missing Child Hotline

Take a safety action and download the 112 Suomi mobile application. Help is only one click away. 
 

Hätäkeskuspalvelut

Materials and instructions

How to use ERC number 112 and other materials and instructions.

112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.