High quality, reliable, equal emergency response centre service

In the present ERC Agency 2021-2024 strategy, we describe the objectives and measures that will ensure that we can provide high-quality, reliable and equal ERC services.
Strategy 2021-2024

Added safety with the 112 Suomi mobile app

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.
112 Suomi application
null Sign language emergency call pilot project starts in June 2021

Sign language emergency call pilot project starts in June 2021

15.6.2021 11.39
Press release

This June, Kela and the Emergency Response Centre Agency are launching a pilot project to allow people to make emergency calls in Finnish sign language using the 112 Suomi application. The goal is to promote equal treatment in government services.

The pilot project is targeted at deaf persons and persons with impaired hearing who use Finnish sign language as their first language. The pilot project aims to find out how well the 112 Suomi application and Kela’s remote service are suited to emergencies and the activities of public authorities and how the services could be developed. The pilot project starts on 15 June 2021 and lasts for one year. 

The pilot project is a historic experiment. The goal is to promote the equal treatment of citizens and allow people to use their first language in services that have not supported their language before.

“Previously, it has not been possible to make emergency calls in sign language, so this is a completely new service,” says Mikko Toivanen, Head of the Centre of Expertise at Kela.

The cooperation between Kela and the Emergency Response Centre Agency is also a new endeavour. Taking part in the cooperation is Kela’s Interpreter Service for the Disabled.

“It’s great that this cooperation has given the possibility of interpreting emergency calls made in sign language,” says Marko Nieminen, Head of operational Department at the Emergency Response Centre Agency.

Although this is an experiment, the service is intended for real emergencies. Anyone who uses Finnish sign language to communicate can make an emergency call in sign language. The caller does not have to be a customer of Kela’s Interpreter Service for the Disabled.

How to make an emergency call in sign language

To make an emergency call in sign language, use the 112 Suomi application. You should download the application to your device in advance before there is an actual emergency. 

If there is an emergency, the caller can use the 112 Suomi application to make a video call to a sign language interpreter from Kela’s remote interpreting service. The interpreter makes a voice call to an emergency response centre operator, who will then process the emergency call with the help of the interpreter. The service is available from Monday to Friday from 08:00 to 16:00.
Link to the remote emergency call interpreting service can also be found at 112.fi and kela.fi. You can still report emergencies by sending a text message once you have signed up to the emergency SMS service.

The updated version of the 112 Suomi application will be available in app stores on 15 June.

Materials and instructions

How to use ERC number 112 and other materials and instructions.

112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.