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  1. Medical helpline 116117 or emergency number 112 – which should I call? - Emergency Response Centre Agency - Finland

    17.3.2023 | Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.
    https://112.fi/en/-/medical-helpline-116117-or-emergency-number-112-which-should-i-call-

  2. Fear of Being Stigmatized Prevents Young People from Calling for Help - Emergency Response Centre Agency - Finland

    30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.
    https://112.fi/en/-/fear-of-being-stigmatized-prevents-young-people-from-calling-for-help

  3. Knowing your location can save your life - Emergency Response Centre Agency - Finland

    23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.
    https://112.fi/en/-/knowing-your-location-can-save-your-life

  4. 2024 in review - Emergency Response Centre Agency - Finland

    13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.
    https://112.fi/en/-/2024-in-review

  5. Speed of action and location information are crucial in water rescues - Emergency Response Centre Agency - Finland

    31.7.2025 | In recent weeks, there has been a significantly higher number of drownings and serious near-miss incidents at public beaches than usual. Recognizing the situation and calling for help quickly is critical when someone ends up in the water. A drowning person is rarely able to call for help, which highlights the importance of others in noticing the emergency.
    https://112.fi/en/-/speed-of-action-and-location-information-are-crucial-in-water-rescues

  6. Director General Taito Vainio: our reliability will be maintained in all circumstances - Emergency Response Centre Agency - Finland

    3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.
    https://112.fi/en/-/director-general-taito-vainio-our-reliability-will-be-maintained-in-all-circumstances

  7. Representing your profession at the Independence Day Reception - Emergency Response Centre Agency - Finland

    3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.
    https://112.fi/en/-/representing-your-profession-at-the-independence-day-reception

  8. Guide on how to prepare for incidents and crises now available in the 112 Suomi app - Emergency Response Centre Agency - Finland

    4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.
    https://112.fi/en/-/guide-on-how-to-prepare-for-incidents-and-crises-now-available-in-the-112-suomi-app