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Privacy Statement - 112 Suomi -application 28.8.2025 1. Name of data file 112 Suomi mobile application 2. Controller Hätäkeskuslaitos Satakunnankatu 3-5 PL 112 28131 Pori E-mail: [email protected] , phone 0295 480 112 (switchboard) 3. Contact pers...

Instructions Exceptional circumstances Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls ca...

15.4.2026 | You can now find instructions on what to do in the event of an air hazard in the 112 Suomi app. Emergency warnings will also be transmitted to the app based on the phone’s location data.

Emergency warnings can be issued when the public faces threats to life or health or when property is at risk of destruction or significant damage. An all-clear may be given when the danger has passed.

9.4.2026 | The strength of Finland’s 112 system lies in its ability to operate seamlessly across organisational boundaries. Daily cooperation, shared systems and long‑standing trust between authorities make this integrated model possible.

1.4.2026 | In Finland, there are two ways to quickly warn people, for example about an imminent danger from the air: Emergency warning and alarm signal. The 112 Suomi mobile app is already one of the channels for communicating emergency warnings.

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

10.3.2026 | There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.

10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.

30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.

3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.

16.2.2026 | The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.

5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.

9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

10.12.2025 | Kuulo- ja puhevammaisille suunnatun hätätekstiviestipalvelun käyttö on lähes kolminkertaistunut viime vuoteen verrattuna. Syy muutokselle löytyy rekisteröintivelvoitteen poistumisesta.

10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.

26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.

11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.

14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.

8.9.2025 | According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.

5.8.2025 | Juho Karkiainen’s response to observing smoke and his courage to make an emergency call enabled the containment of a wildfire at an early stage. Thanks to Juho, the emergency response center was able to issue a rapid alert and relay crucial additional information to the rescue services.

23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.

RSS (Öppnar nytt fönster) (Öppnar nytt fönster) Service- och störningsmeddelanden 27.05.2026 Underhåll Underhållsarbete kan påverka webbplatsens blanketter 27.05.2026 kl. 19:00 - 21:00 20.05.2026 Underhåll Underhållsarbete på formulär på 112.fi:s ...

31.7.2025 | In recent weeks, there has been a significantly higher number of drownings and serious near-miss incidents at public beaches than usual. Recognizing the situation and calling for help quickly is critical when someone ends up in the water. A drowning person is rarely able to call for help, which highlights the importance of others in noticing the emergency.

4.8.2025 | It’s important to talk with children and young people about the importance of making an emergency call. For example, physical violence is always a crime, even if it’s referred to as school bullying. An ongoing violent situation is always a reason to call the emergency number 112.

4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.

18.9.2023 | Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.

5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.

14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.

23.2.2023 | The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

Nödcentralsverkets interna arbetsspråk är finska. Kommunikationen med samarbetsmyndigheterna sker också på finska. Inom kundtjänsten och kommunikationen som riktar sig till befolkningen tillgodoser Nödcentralsverket både den finsk- och svenskspråkiga befolkningens behov. Nödcentralsoperatören kan använda en tolktjänst som hjälp vid behandlingen av nödmeddelanden, om det inte går att hitta ett gemensamt språk mellan den hjälpbehövande och nödcentralen.

30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.

11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.