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The current multi-authority model in Finland is unique in the world. The Emergency Response Centre Agency carries out risk assessments based on the emergency calls and alerts the various authorities to the scene in emergencies from a single emergency number. Tasks from 112 are forwarded to rescue services, the police, emergency medical services, social services and the Finnish Border Guard.https://112.fi/en/history
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Strategy The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help. Changes in the security environment, new types of servic...https://112.fi/en/administration
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You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.https://112.fi/en/feedback
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News and bulletins RSS (Opens New Window) (Opens New Window) 09.06.2026 Can you get help from the emergency response centre? There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding...https://112.fi/en/static-rss-feeds
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You can call the European emergency number 112 via the app, in which case the caller’s location data is transmitted to the local emergency response centre. With the help of the PEMEA architecture, European 112 applications send location data to the emergency services of the EU country from which the call is made.https://112.fi/en/use-in-europe
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Accessibility statement of the 112.fi website Accessibility means that as many different people as possible can use online services as easily as possible. Our aim for the accessibility of the 112.fi website is level AA of the WCAG 2.1 standard. Th...https://112.fi/en/accessibility-statement
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Personal data and GDPR The Emergency Response Centre Agency observes the EU’s General Data Protection Regulation (GDPR). The GDPR is designed to increase the openness and transparency of personal data processing and to give data subjects more cont...https://112.fi/en/personal-data-and-gdpr
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Handling emergency calls What is an emergency call? An emergency call can be made by calling the emergency number 112 or sending an emergency text message. In addition, the eCall emergency response service and fire and burglar alarm systems automa...https://112.fi/en/handling-emergency-calls
