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  1. Finnish Emergency Response Centre operations attracting international interest - Emergency Response Centre Agency - Finland

    30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.
    https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest

  2. Service på olika språk | Nödcentralsverket

    Nödcentralsverkets interna arbetsspråk är finska. Kommunikationen med samarbetsmyndigheterna sker också på finska. Inom kundtjänsten och kommunikationen som riktar sig till befolkningen tillgodoser Nödcentralsverket både den finsk- och svenskspråkiga befolkningens behov. Nödcentralsoperatören kan använda en tolktjänst som hjälp vid behandlingen av nödmeddelanden, om det inte går att hitta ett gemensamt språk mellan den hjälpbehövande och nödcentralen.
    https://112.fi/sv/ehandbok-service-pa-olika-sprak

  3. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  4. How to instruct different target groups in calling the emergency number - Emergency Response Centre Agency - Finland

    5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.
    https://112.fi/en/-/how-to-instruct-different-target-groups-in-calling-the-emergency-number