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Privacy Statement - 112 Suomi -application 28.8.2025 1. Name of data file 112 Suomi mobile application 2. Controller Hätäkeskuslaitos Satakunnankatu 3-5 PL 112 28131 Pori E-mail: [email protected] , phone 0295 480 112 (switchboard) 3. Contact pers...https://112.fi/en/privacy-statement-112-suomi-application
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Instructions Exceptional circumstances Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls ca...https://112.fi/en/instructions
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15.4.2026 | You can now find instructions on what to do in the event of an air hazard in the 112 Suomi app. Emergency warnings will also be transmitted to the app based on the phone’s location data.https://112.fi/en/-/instructions-for-drone-sightings-in-the-112-suomi-app
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Emergency warnings can be issued when the public faces threats to life or health or when property is at risk of destruction or significant damage. An all-clear may be given when the danger has passed.https://112.fi/en/emergency-warnings
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9.4.2026 | The strength of Finland’s 112 system lies in its ability to operate seamlessly across organisational boundaries. Daily cooperation, shared systems and long‑standing trust between authorities make this integrated model possible.https://112.fi/en/-/networked-emergency-response-finland-s-authorities-work-as-one
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1.4.2026 | In Finland, there are two ways to quickly warn people, for example about an imminent danger from the air: Emergency warning and alarm signal. The 112 Suomi mobile app is already one of the channels for communicating emergency warnings.https://112.fi/en/-/how-is-the-public-warned-about-hazards-
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2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.https://112.fi/en/-/a-healthy-workforce-at-the-core-of-results
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10.3.2026 | There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.https://112.fi/en/-/how-to-report-an-emergency-in-finland-even-if-you-do-not-know-the-language
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10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.https://112.fi/en/-/need-for-interpreting-in-emergency-calls-increases-significantly
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30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.https://112.fi/en/-/fear-of-being-stigmatized-prevents-young-people-from-calling-for-help
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3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.https://112.fi/en/-/number-of-emergency-calls-at-a-low-point
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16.2.2026 | The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.https://112.fi/en/-/highlights-from-emergency-number-week-2025
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5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.https://112.fi/en/-/demanding-erc-operator-work-requires-extra-investment-in-wellbeing-at-work
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9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.https://112.fi/en/-/reputation-of-the-emergency-response-centre-agency-remains-strong
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10.12.2025 | Kuulo- ja puhevammaisille suunnatun hätätekstiviestipalvelun käyttö on lähes kolminkertaistunut viime vuoteen verrattuna. Syy muutokselle löytyy rekisteröintivelvoitteen poistumisesta.https://112.fi/-/hatatekstiviestien-maara-lahes-kolminkertaistui
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10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.https://112.fi/en/-/wellbeing-is-built-together
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Distress may turn to joy in a call involving childbirth - Emergency Response Centre Agency - Finland
26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.https://112.fi/en/-/distress-may-turn-to-joy-in-a-call-involving-childbirth -
11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.https://112.fi/en/-/social-emergencies-require-time
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14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.https://112.fi/en/-/emergencies-and-problem-situations-abroad-this-is-what-you-should-do
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8.9.2025 | According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.https://112.fi/en/-/erc-operators-provide-instructions-on-what-to-do-at-the-scene-of-an-accident
