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  1. Emergencies and problem situations abroad – This is what you should do - Emergency Response Centre Agency - Finland

    14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.
    https://112.fi/en/-/emergencies-and-problem-situations-abroad-this-is-what-you-should-do

  2. 2024 in review - Emergency Response Centre Agency - Finland

    13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.
    https://112.fi/en/-/2024-in-review

  3. Real-time text for emergency services will be introduced in 2025 - Emergency Response Centre Agency - Finland

    18.9.2023 | Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
    https://112.fi/en/-/real-time-text-for-emergency-services-will-be-introduced-in-2025

  4. Knowing your location can save your life - Emergency Response Centre Agency - Finland

    23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.
    https://112.fi/en/-/knowing-your-location-can-save-your-life

  5. Finnish Emergency Response Centre operations attracting international interest - Emergency Response Centre Agency - Finland

    30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.
    https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest

  6. Statistics on the emergency number 112 - Emergency Response Centre Agency - Finland

    11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.
    https://112.fi/en/-/statistics-on-the-emergency-number-112

  7. Record number of emergency calls interpreted - Emergency Response Centre Agency - Finland

    11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.
    https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted

  8. Guide on how to prepare for incidents and crises now available in the 112 Suomi app - Emergency Response Centre Agency - Finland

    4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.
    https://112.fi/en/-/guide-on-how-to-prepare-for-incidents-and-crises-now-available-in-the-112-suomi-app