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RSS (Opens New Window) (Opens New Window) Incident Notifications 20.05.2026 Mainentance Maintenance work on forms at 112.fi website 20.05.2026 From 09:00 - 16:00 14.01.2026 Mainentance Maintenance work on forms at 112.fi website 14.01.2026 From 19...

Contact information EMERGENCY RESPONSE CENTRE AGENCY PO BOX 112, 28131 PORI Satakunnankatu 3–5, PORI Switch board: 0295 480 112 Fax: 0295 411 800 Official e-mail: [email protected] Securemail: https://securemail.112.fi/ Information requests Person...

I Finland används bara ett nödnummer, 112. Ring 112 om du ser en farlig situation och det behövs hjälp av myndigheterna.

Download the app on your phone free of charge from the app store (App Gallery, Google Play, App Store).

9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.

We only give tours to other government agencies and our partners. Members of the public are unfortunately not admitted on our premises.

Brandlarmanläggningar för företagskunder En brandlarmanläggning är ett automatiserat system som installerats i fastigheten och förmedlar alarminformation direkt till Nödcentralsverket. Efter brandlarmanläggningen är ansluten till nödcentralens öve...

En brandlarmanläggning som kopplats till nödcentralen slår automatiskt larm om en begynnande eldsvåda.

När ska du ringa nödnumret 112? 112 i brådskande situationer I Finland används endast ett nödnummer. Till nödnumret ringer man endast i brådskande nödsituationer där hjälpande myndigheter behövs på plats (polisen, akutvården, räddningsväsendet, so...

3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.

10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.

23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.

28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.

1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.