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You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.

Strategy The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help. Changes in the security environment, new types of servic...

The current multi-authority model in Finland is unique in the world. The Emergency Response Centre Agency carries out risk assessments based on the emergency calls and alerts the various authorities to the scene in emergencies from a single emergency number. Tasks from 112 are forwarded to rescue services, the police, emergency medical services, social services and the Finnish Border Guard.

Transmission delays in the emergency SMS -service Type: Fault over Status: In repair Starts: 21.08.2024 from 11:00 Ends: 30.09.2024 to 10:06 30.9.2024 klo 10:06 The delay has been fixed. --- Parts of emergency SMS -messages have been transmitted w...

4.5.2026 | The Emergency Response Centre Agency is focusing on preparedness. Technical solutions, expertise and cooperation are the building blocks of overall preparedness.

4.6.2026 | The official emergency warning transmission system is tested regularly. The purpose of the test is to test the functioning of systems.

9.6.2026 | There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding their services. This news article explains what everyone in Finland should know about the emergency number.

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

Provision of emergency services 13.2.2024 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, 28100 Pori, Finland +...

Web accessibility means that as many different people as possible can use digital services as easily as possible. Web accessibility means that the differences and diversity among people are taken into account when digital services are planned and implemented.

ERC services 112 Suomi -application 112 Suomi is a mobile application for calling the emergency services and for emergency geolocation. More about application Urgent emergency? In Finland we use only one emergency number, 112. You can call the eme...