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  1. Absences due to illness decreased and job satisfaction rose in 2023 - Emergency Response Centre Agency - Finland

    15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
    https://112.fi/en/-/absences-due-to-illness-decreased-and-job-satisfaction-rose-in-2023

  2. Non-urgent prehospital care assignments involve multi-professional cooperation - Emergency Response Centre Agency - Finland

    23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.
    https://112.fi/en/-/non-urgent-prehospital-care-assignments-involve-multi-professional-cooperation

  3. It is safe to talk about self-destructiveness - Emergency Response Centre Agency - Finland

    10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.
    https://112.fi/en/-/it-is-safe-to-talk-about-self-destructiveness

  4. Meeting a person is the core of the work of an ERC operator - Emergency Response Centre Agency - Finland

    3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.
    https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator