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  1. EU project teaches children about the emergency number - Emergency Response Centre Agency - Finland

    9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.
    https://112.fi/en/-/eu-project-teaches-children-about-the-emergency-number

  2. How to instruct different target groups in calling the emergency number - Emergency Response Centre Agency - Finland

    5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.
    https://112.fi/en/-/how-to-instruct-different-target-groups-in-calling-the-emergency-number

  3. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  4. The emergency number provides safety for children - Emergency Response Centre Agency - Finland

    28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.
    https://112.fi/en/-/the-emergency-number-provides-safety-for-children

  5. Statistics on the emergency number 112 - Emergency Response Centre Agency - Finland

    11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.
    https://112.fi/en/-/statistics-on-the-emergency-number-112

  6. Thank you for your feedback - Emergency Response Centre Agency - Finland

    Thank you Thank you for your feedback/request. Back to frontpage Share on Facebook Share on Twitter Share on LinkedIn | Print Share via Email Hidden
    https://112.fi/en/thank-you-for-your-feedback

  7. Record number of emergency calls interpreted - Emergency Response Centre Agency - Finland

    11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.
    https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted

  8. Multi-agency Cooperation - Emergency Response Centre Agency - Finland

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    https://112.fi/en/multi-agency-cooperation