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Your search for 'Emergency Response Centre Agency' returned 103 results
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  1. Record number of emergency calls interpreted - Emergency Response Centre Agency - Finland

    11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.
    https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted

  2. Statistics on the emergency number 112 - Emergency Response Centre Agency - Finland

    11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.
    https://112.fi/en/-/statistics-on-the-emergency-number-112

  3. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  4. How to instruct different target groups in calling the emergency number - Emergency Response Centre Agency - Finland

    5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.
    https://112.fi/en/-/how-to-instruct-different-target-groups-in-calling-the-emergency-number

  5. Demanding ERC operator work requires extra investment in wellbeing at work - Emergency Response Centre Agency - Finland

    5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.
    https://112.fi/en/-/demanding-erc-operator-work-requires-extra-investment-in-wellbeing-at-work

  6. EU project teaches children about the emergency number - Emergency Response Centre Agency - Finland

    9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.
    https://112.fi/en/-/eu-project-teaches-children-about-the-emergency-number

  7. Wellbeing is built together - Emergency Response Centre Agency - Finland

    10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.
    https://112.fi/en/-/wellbeing-is-built-together

  8. Task prioritisation makes it possible to provide help in acute emergencies - Emergency Response Centre Agency - Finland

    28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.
    https://112.fi/en/-/task-prioritisation-makes-it-possible-to-provide-help-in-acute-emergencies