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  1. Fear of Being Stigmatized Prevents Young People from Calling for Help - Emergency Response Centre Agency - Finland

    30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.
    https://112.fi/en/-/fear-of-being-stigmatized-prevents-young-people-from-calling-for-help

  2. Knowing your location can save your life - Emergency Response Centre Agency - Finland

    23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.
    https://112.fi/en/-/knowing-your-location-can-save-your-life

  3. 2024 in review - Emergency Response Centre Agency - Finland

    13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.
    https://112.fi/en/-/2024-in-review

  4. Director General Taito Vainio: our reliability will be maintained in all circumstances - Emergency Response Centre Agency - Finland

    3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.
    https://112.fi/en/-/director-general-taito-vainio-our-reliability-will-be-maintained-in-all-circumstances

  5. Meeting a person is the core of the work of an ERC operator - Emergency Response Centre Agency - Finland

    3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.
    https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator

  6. Representing your profession at the Independence Day Reception - Emergency Response Centre Agency - Finland

    3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.
    https://112.fi/en/-/representing-your-profession-at-the-independence-day-reception

  7. Guide on how to prepare for incidents and crises now available in the 112 Suomi app - Emergency Response Centre Agency - Finland

    4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.
    https://112.fi/en/-/guide-on-how-to-prepare-for-incidents-and-crises-now-available-in-the-112-suomi-app

  8. It is safe to talk about self-destructiveness - Emergency Response Centre Agency - Finland

    10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.
    https://112.fi/en/-/it-is-safe-to-talk-about-self-destructiveness