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16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.https://112.fi/en/-/ecall-emergency-call-system-prevents-road-deaths-false-calls-burden-emergency-services
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The yearly greeting of the Director General of the Finnish ERC Agency. The greeting encompasses both strategic leadership, personnel views and technological development concerning the ERC services.https://112.fi/en/from-the-director-general-of-the-emergency-response-centre-agency
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When you make preparations for power cuts, it is good to consider how the Emergency Response Centre’s services work in the event of disturbances and how to call 112 in an emergency.https://112.fi/en/preparing-for-electricity-shortages
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You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.https://112.fi/en/feedback
