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  1. Finnish Emergency Response Centre operations attracting international interest - Emergency Response Centre Agency - Finland

    30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.
    https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest

  2. Service på olika språk | Nödcentralsverket

    Nödcentralsverkets interna arbetsspråk är finska. Kommunikationen med samarbetsmyndigheterna sker också på finska. Inom kundtjänsten och kommunikationen som riktar sig till befolkningen tillgodoser Nödcentralsverket både den finsk- och svenskspråkiga befolkningens behov. Nödcentralsoperatören kan använda en tolktjänst som hjälp vid behandlingen av nödmeddelanden, om det inte går att hitta ett gemensamt språk mellan den hjälpbehövande och nödcentralen.
    https://112.fi/sv/ehandbok-service-pa-olika-sprak

  3. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  4. How to instruct different target groups in calling the emergency number - Emergency Response Centre Agency - Finland

    5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.
    https://112.fi/en/-/how-to-instruct-different-target-groups-in-calling-the-emergency-number

  5. Bullying Can Be a Crime – Recognizing Emergencies Is Crucial - Emergency Response Centre Agency - Finland

    4.8.2025 | It’s important to talk with children and young people about the importance of making an emergency call. For example, physical violence is always a crime, even if it’s referred to as school bullying. An ongoing violent situation is always a reason to call the emergency number 112.
    https://112.fi/en/-/bullying-can-be-a-crime-recognizing-emergencies-is-crucial

  6. Speed of action and location information are crucial in water rescues - Emergency Response Centre Agency - Finland

    31.7.2025 | In recent weeks, there has been a significantly higher number of drownings and serious near-miss incidents at public beaches than usual. Recognizing the situation and calling for help quickly is critical when someone ends up in the water. A drowning person is rarely able to call for help, which highlights the importance of others in noticing the emergency.
    https://112.fi/en/-/speed-of-action-and-location-information-are-crucial-in-water-rescues

  7. ERC operators provide instructions on what to do at the scene of an accident - Emergency Response Centre Agency - Finland

    8.9.2025 | According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.
    https://112.fi/en/-/erc-operators-provide-instructions-on-what-to-do-at-the-scene-of-an-accident

  8. Fourteen-Year-Old’s Actions Prevented Greater Damage - Emergency Response Centre Agency - Finland

    5.8.2025 | Juho Karkiainen’s response to observing smoke and his courage to make an emergency call enabled the containment of a wildfire at an early stage. Thanks to Juho, the emergency response center was able to issue a rapid alert and relay crucial additional information to the rescue services.
    https://112.fi/en/-/fourteen-year-old-s-actions-prevented-greater-damage