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  1. Demanding ERC operator work requires extra investment in wellbeing at work - Emergency Response Centre Agency - Finland

    5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.
    https://112.fi/en/-/demanding-erc-operator-work-requires-extra-investment-in-wellbeing-at-work

  2. Number of emergency calls at a low point - Emergency Response Centre Agency - Finland

    3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.
    https://112.fi/en/-/number-of-emergency-calls-at-a-low-point

  3. Reputation of the Emergency Response Centre Agency remains strong - Emergency Response Centre Agency - Finland

    9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.
    https://112.fi/en/-/reputation-of-the-emergency-response-centre-agency-remains-strong

  4. Social emergencies require time - Emergency Response Centre Agency - Finland

    11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.
    https://112.fi/en/-/social-emergencies-require-time

  5. Wellbeing is built together - Emergency Response Centre Agency - Finland

    10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.
    https://112.fi/en/-/wellbeing-is-built-together

  6. Distress may turn to joy in a call involving childbirth - Emergency Response Centre Agency - Finland

    26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.
    https://112.fi/en/-/distress-may-turn-to-joy-in-a-call-involving-childbirth

  7. Fourteen-Year-Old’s Actions Prevented Greater Damage - Emergency Response Centre Agency - Finland

    5.8.2025 | Juho Karkiainen’s response to observing smoke and his courage to make an emergency call enabled the containment of a wildfire at an early stage. Thanks to Juho, the emergency response center was able to issue a rapid alert and relay crucial additional information to the rescue services.
    https://112.fi/en/-/fourteen-year-old-s-actions-prevented-greater-damage

  8. Emergencies and problem situations abroad – This is what you should do - Emergency Response Centre Agency - Finland

    14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.
    https://112.fi/en/-/emergencies-and-problem-situations-abroad-this-is-what-you-should-do