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Emergency Response Centre Agency - Privacy statement 21.4.2026 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, ...

9.6.2026 | There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding their services. This news article explains what everyone in Finland should know about the emergency number.

The current multi-authority model in Finland is unique in the world. The Emergency Response Centre Agency carries out risk assessments based on the emergency calls and alerts the various authorities to the scene in emergencies from a single emergency number. Tasks from 112 are forwarded to rescue services, the police, emergency medical services, social services and the Finnish Border Guard.

You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.

The Emergency Response Centre Agency has a number +3589 2355 0545 that can be called from mainland Finland using a satellite phone. The number is subject to a charge, and calls made to it do not receive emergency-call priority in the telephone network.

Web accessibility means that as many different people as possible can use digital services as easily as possible. Web accessibility means that the differences and diversity among people are taken into account when digital services are planned and implemented.

Speech-disabled and hearing-impaired people may contact the emergency response centre by sending a text message to 112 in the event of an emergency. The message cannot contain images, video, emojis or symbols. Emergency text messages are SMS messages only.

4.6.2026 | The official emergency warning transmission system is tested regularly. The purpose of the test is to test the functioning of systems.

Automatic emergency notifications The official services and emergency notification channels provided by the Emergency Response Centre Agency are: • Emergency call • Emergency text message • Automatic fire and burglar alarm systems • eCall eCall eC...

Handling emergency calls What is an emergency call? An emergency call can be made by calling the emergency number 112 or sending an emergency text message. In addition, the eCall emergency response service and fire and burglar alarm systems automa...

Disruptions in Emergency Call Traffic Type: Fault over Status: Fixed Duration: 15.10.2025 from 15:55 - 21:17 Disruption Resolved The disruption in emergency call traffic has been resolved, and the emergency number is functioning normally. The issu...

Emergency warnings can be issued when the public faces threats to life or health or when property is at risk of destruction or significant damage. An all-clear may be given when the danger has passed.

Provision of emergency services 13.2.2024 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, 28100 Pori, Finland +...

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

Emercengy number in Finland is 112. You can call the emergency number 112 free of charge from any phone with no need for an area code. You can also call 112 from a foreign mobile phone connection.

You can call the European emergency number 112 via the app, in which case the caller’s location data is transmitted to the local emergency response centre. With the help of the PEMEA architecture, European 112 applications send location data to the emergency services of the EU country from which the call is made.

When you make preparations for power cuts, it is good to consider how the Emergency Response Centre’s services work in the event of disturbances and how to call 112 in an emergency.

9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

Transmission delays in the emergency SMS -service Type: Fault over Status: In repair Starts: 21.08.2024 from 11:00 Ends: 30.09.2024 to 10:06 30.9.2024 klo 10:06 The delay has been fixed. --- Parts of emergency SMS -messages have been transmitted w...

The yearly greeting of the Director General of the Finnish ERC Agency. The greeting encompasses both strategic leadership, personnel views and technological development concerning the ERC services.

9.4.2026 | The strength of Finland’s 112 system lies in its ability to operate seamlessly across organisational boundaries. Daily cooperation, shared systems and long‑standing trust between authorities make this integrated model possible.

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.

In emergency situations involving animals, it is useful to remember that you should only call the 112 emergency number if there is a significant threat to public safety or if special equipment or expertise that can be provided by the authorities is required.

We only give tours to other government agencies and our partners. Members of the public are unfortunately not admitted on our premises.

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.

16.2.2026 | The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.

10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.

10.3.2026 | There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.

30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

1.4.2026 | In Finland, there are two ways to quickly warn people, for example about an imminent danger from the air: Emergency warning and alarm signal. The 112 Suomi mobile app is already one of the channels for communicating emergency warnings.

15.4.2026 | You can now find instructions on what to do in the event of an air hazard in the 112 Suomi app. Emergency warnings will also be transmitted to the app based on the phone’s location data.

4.5.2026 | The Emergency Response Centre Agency is focusing on preparedness. Technical solutions, expertise and cooperation are the building blocks of overall preparedness.

Organization Organisation structure The Emergency Response Centre Agency is an agency supervised by the Ministry of the Interior. The Director General of the Emergency Response Centre Agency directs and develops the agency’s operations. Emergency ...

NEWSROOM The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA) EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people. Read news of EENA N...

About us Administration We are the first official link in the emergency response chain and safety provision. Contact information Please note that an emergency notification can only be made by calling the emergency number 112. Request for visit Wit...

Strategy The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help. Changes in the security environment, new types of servic...

Instructions Exceptional circumstances Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls ca...

NEWS AND BULLETINS Can you get help from the emergency response centre? Type: News item Categories: Publication date: 9.6.2026 Did you order an ambulance for patient transport? Why do ERC operators ask unnecessary questions? Why is the patient ask...

112 Suomi Mobile App Terms and Conditions 22.7.2022 End-user Licensing Agreement/permission to collect and process your data Before using the software, please read this End-user Licensing Agreement (“Licence”) carefully. By using the software, you...

Personal data and GDPR The Emergency Response Centre Agency observes the EU’s General Data Protection Regulation (GDPR). The GDPR is designed to increase the openness and transparency of personal data processing and to give data subjects more cont...

Download the app on your phone free of charge from the app store (App Gallery, Google Play, App Store).

Forms Type: Mainentance Status: Inactive Duration: 27.10.2025 from 17:00 - 22:00 During maintenance work, the forms on the 112.fi website may be unavailable. It is recommended to avoid using the forms during the maintenance period. Share on Facebo...

Information of website Web browsers and terminal equipment The site is designed to be responsive, and the content automatically adjusts to the size of the user’s screen. The layout works best with the latest web browser versions. Older browser ver...

Contact information EMERGENCY RESPONSE CENTRE AGENCY PO BOX 112, 28131 PORI Satakunnankatu 3–5, PORI Switch board: 0295 480 112 Fax: 0295 411 800 Official e-mail: [email protected] Securemail: https://securemail.112.fi/ Information requests Person...

News and bulletins RSS (Opens New Window) (Opens New Window) 09.06.2026 Can you get help from the emergency response centre? There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding...

Technical error in feedback forms Type: Fault over Status: Fixed Starts: 02.04.2025 from 08:30 Ends: 03.04.2025 to 10:30 Due to a technical error, feedback has not been received through the form on Tuesday, April 2, 2025, from 8:30 to 15:00. If yo...

FAQ - 112 Suomi -application Can a tourist visiting Finland use the application? Tourists visiting Finland can use the application by downloading it to their phone in the normal way. In this case, you must enter your phone number in international ...

112.fi may be temporarily unavailable Type: Mainentance Status: Inactive Starts: 31.01.2025 from 18:00 Ends: 01.02.2025 to 06:00 Maintenance work will be carried out on the 112.fi website from 7.2.2025 at 18:00. Server may be temporarily unavailab...

Privacy Statement - 112 Suomi -application 28.8.2025 1. Name of data file 112 Suomi mobile application 2. Controller Hätäkeskuslaitos Satakunnankatu 3-5 PL 112 28131 Pori E-mail: [email protected] , phone 0295 480 112 (switchboard) 3. Contact pers...

Accessibility statement of the 112 Suomi application You can read more about the Accessibility Directive and accessibility on the saavutettavuusvaatimukset.fi website. Accessibility Statement for the 112 Suomi Application This accessibility statem...

Accessibility statement of the 112.fi website Accessibility means that as many different people as possible can use online services as easily as possible. Our aim for the accessibility of the 112.fi website is level AA of the WCAG 2.1 standard. Th...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 08.10.2025 from 19:00 Ends: 09.09.2025 to 06:00 Maintenance will be performed on the website's forms on Wednesday, October 8, 2025, from 7:00 PM until Thursday,...

11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 14.01.2026 from 19:00 Ends: 15.01.2026 to 06:00 Maintenance will be performed on the website's forms on Wednesday, Januari 14. 2026 from 7:00 PM until Thursday,...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 10.12.2025 from 19:00 Ends: 11.12.2025 to 06:00 Maintenance will be performed on the website's forms on Wednesday, October 8, 2025, from 7:00 PM until Thursday,...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Duration: 20.05.2026 from 09:00 - 16:00 Maintenance will be performed on the website's forms on Wednesday 20.5.2026 from 09:00-16:00. During the maintenance work, there...

14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.

4.8.2025 | It’s important to talk with children and young people about the importance of making an emergency call. For example, physical violence is always a crime, even if it’s referred to as school bullying. An ongoing violent situation is always a reason to call the emergency number 112.