Haku

14.9.2021 | ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET Kuvvim äššikirjealmolâšvuođâst Etikuávdášlájádâsâst HAK-2018584 ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET 1. Kuvvim ulme Tiäđuhaldâšemohtâdâh kalga paijeentoollâđ kuvvim tiäđuin, maid tot haaldâš, já äšširegiste...

14.9.2021 | ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET Govvádus áššegirjealmmolašvuođas Heahteguovddášlágádusas HAK-2018584 ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET 1. Govvádusa ulbmil Dieđuhálddašanovttadat galgá bajásdoallat govvádusa dan hálddašan diehtočoakkáld...

20.4.2023 | The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.

6.4.2023 | New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.

17.3.2023 | Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.

23.2.2023 | The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

28.9.2023 | There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.

18.9.2023 | Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.

25.9.2023 | In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.

8.12.2021 | NÖDCENTRALSVERKET SUOMAS LEA DUŠŠE OKTA HEAHTENUMMIR 112 NÁ DOAIMMAT: HOHPOLAŠ HEAHTEDILLI? —RIŊGE112—VÁSTIT GAŽALDAGAIDE Heahtenummirii vástiduvvo ”Hätäkeskus - Nödcentralen” Heahtenummirii riŋgejuvvo dušše hohpolaš heahtediliin, go báikki ala dá...

1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.

9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.

7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.

23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.

15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

12.12.2023 | I studien Luottamus & Maine som genomfördes av T-Media om organisationer inom den offentliga förvaltningen ger medborgarna Nödcentralsverket och Gränsbevakningsväsendet högsta betyg när det gäller anseende.

10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

13.3.2025 | Nödcentralsverkets bokslut för 2024 är färdigt. Servicenivån inom nödcentralsverksamheten förblev på en god nivå, trots att alla resultatmål inte uppnåddes. Personalens sjukfrånvaro minskade och arbetsbördan jämnades ut under året. Kundernas förtroende för och tillfredsställelse med nödcentralsverksamheten var fortsättningsvis höga.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.

3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.

28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.

28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.

11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

4.12.2024 | I enkäten Luottamus & Maine som genomfördes av T-Media ger medborgarna Nödcentralsverket det tredje högsta betyget för anseende bland organisationerna inom den offentliga förvaltningen. När det gäller Nödcentralsverket ansåg medborgarna att ansvar var det bästa området inom anseendet.

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

Personal data and GDPR The Emergency Response Centre Agency observes the EU’s General Data Protection Regulation (GDPR). The GDPR is designed to increase the openness and transparency of personal data processing and to give data subjects more cont...

20.4.2023 | Euroopan hätänumerojärjestö EENA palkitsi suomalaisen hätäkeskuspäivystäjän ansiokkaasta auttamistyöstä henkilön pudottua avantoon metsämaastossa. Suomalaisen hätäkeskustoiminnan ytimessä on hätäkeskuspäivystäjien vahva ammattitaito ja viranomaisten välinen yhteistyö, mikä myös tässä tapauksessa osoitti tehokkuutensa.

9.12.2020 | ( ~) HÄTÄKESKUSLAITOS ~ NÖDCENTRALSVERKET :112 ••• www.112.fi SUOMESSA HÄTÄNUMERO ON 112. Soita siihen, kun on oikea hätätilanne, johon tarvitaan nopeasti apua. HÄTÄTILANTEESSA? OSAATKO TOIMIA Puhelimeen vastaa hätäkeskuspäivystäjä. VASTAA HÄNEN K...

9.12.2025 | Enligt undersökningen Luottamus&Maine har Nödcentralsverket det fjärde bästa anseendet inom den offentliga förvaltningen. Allmänheten upplevde ansvarsfullhet samt produkter och tjänster som de bästa delområdena inom anseendet.

11.2.2023 | Pohjois-Savon Pelastusalan Liitto palkitsee vuosittain pelastusalalla ja pelastustilanteissa ansiokkaasti ja esimerkillisesti toimineita. Vuoden 2022 pelastusteon osalta kunniamaininta osoitetaan Kuopion Hätäkeskuksen hätäkeskuspäivystäjä Hanna Valpulle. Palkintojenjakotilaisuus pidetään Hotelli Savonialla 11.2.2023.

28.9.2023 | Viime aikoina on uutisoitu ajoneuvojen automaattisista hätäpuhelujärjestelmistä. Niistä paneurooppalainen eCall muodostaa yhteyden suoraan lähimpään hätäkeskukseen, ja lähettää tietoa suoraan hätäkeskustietojärjestelmään.

7.9.2023 | Hätäkeskuslaitoksen 112 seminaaria vietettiin Helsingissä 30.-31.8.2023. Sidosryhmille suunnattujen seminaaripäivien kantavina teemoina olivat varautuminen tulevaisuuteen ja uudet teknologiset ratkaisut hätäkeskustoiminnassa.

18.9.2023 | Hätäilmoituksen tekeminen reaaliaikaisella tekstinsyötöllä (RTT) tulee mahdolliseksi vuoden 2025 loppuun mennessä. Uusi hätäilmoitustapa auttaa erityisesti henkilöitä, joilla on kuulemisen tai puhumisen kanssa haasteita. Hätäkeskuslaitoksella on jo otettu ensiaskelia RTT:n kehitystyössä.

24.5.2021 | Hätäkeskuspäivystäjän arkimaanantai 24.5.2021 11.46 Blogi Minkälaisia hätäpuheluja päivystäjä vastaanottaa tavallisena arkimaanantaina? Eteneekö päivä maltilla vai huutavatko hälytysajoneuvojen sireenit? Nyt pääset kurkistamaan työpäivääni päivyst...

4.11.2020 | "Älä siinä kysele, laita nyt se apu!" 4.11.2020 14.38 Blogi Hätäkeskuspäivystäjä ei kysy turhia kysymyksiä. Päivittäin hätäkeskuspäivystäjät saavat soittajilta vihaisia tiuskimisia liittyen päivystäjän tekemiin kysymyksiin. Yleisin tokaisu onkin: ...