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  1. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  2. Meeting a person is the core of the work of an ERC operator - Emergency Response Centre Agency - Finland

    3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.
    https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator

  3. Representing your profession at the Independence Day Reception - Emergency Response Centre Agency - Finland

    3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.
    https://112.fi/en/-/representing-your-profession-at-the-independence-day-reception

  4. The emergency number provides safety for children - Emergency Response Centre Agency - Finland

    28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.
    https://112.fi/en/-/the-emergency-number-provides-safety-for-children

  5. Tvåspråkig nödcentraloperatörkurs slutfördes på Räddningsinstitutet - Nödcentralsverket

    6.6.2025 | Examensfesten för den tvåspråkiga nödcentraloperatörkursen 44 firades på Räddningsinstitutet fredagen den 6 juni 2025. Slutförandet av kursen stärker Nödcentralsverkets svenskspråkiga servicenivå.
    https://112.fi/sv/-/tvasprakig-nodcentraloperatorkurs-slutfordes-pa-raddningsinstitutet

  6. Absences due to illness decreased and job satisfaction rose in 2023 - Emergency Response Centre Agency - Finland

    15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
    https://112.fi/en/-/absences-due-to-illness-decreased-and-job-satisfaction-rose-in-2023

  7. Children are being taught how to recognise emergencies - Emergency Response Centre Agency - Finland

    7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.
    https://112.fi/en/-/children-are-being-taught-how-to-recognise-emergencies

  8. eCall offers safety in situations where the driver cannot call for help - Emergency Response Centre Agency - Finland

    28.9.2023 | There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
    https://112.fi/en/-/ecall-offers-safety-in-situations-where-the-driver-cannot-call-for-help