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28.3.2025 | Nödcentralsverkets instruktion för behandling av uppdrag inom akutvården förnyades i slutet av november 2023. Reformen syns i mängden uppdrag och i prioritetsfördelningen inom akutvården.https://112.fi/sv/-/prioritering-av-uppdrag-mojliggor-hjalpen-i-akut-nod
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23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.https://112.fi/en/-/non-urgent-prehospital-care-assignments-involve-multi-professional-cooperation
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28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.https://112.fi/en/-/the-emergency-number-provides-safety-for-children
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1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.https://112.fi/en/-/new-guidelines-to-help-operators-in-risk-assessment
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3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.https://112.fi/en/-/representing-your-profession-at-the-independence-day-reception
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3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator
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3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.https://112.fi/en/-/director-general-taito-vainio-our-reliability-will-be-maintained-in-all-circumstances
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11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.https://112.fi/en/-/statistics-on-the-emergency-number-112