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  1. Statistics on the emergency number 112 - Emergency Response Centre Agency - Finland

    11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.
    https://112.fi/en/-/statistics-on-the-emergency-number-112

  2. Record number of emergency calls interpreted - Emergency Response Centre Agency - Finland

    11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.
    https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted

  3. 2024 in review - Emergency Response Centre Agency - Finland

    13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.
    https://112.fi/en/-/2024-in-review

  4. Task prioritisation makes it possible to provide help in acute emergencies - Emergency Response Centre Agency - Finland

    28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.
    https://112.fi/en/-/task-prioritisation-makes-it-possible-to-provide-help-in-acute-emergencies

  5. Emergency response centres preparing for the school closing weekend - Emergency Response Centre Agency - Finland

    26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.
    https://112.fi/en/-/emergency-response-centres-preparing-for-the-school-closing-weekend

  6. Finnish Emergency Response Centre operations attracting international interest - Emergency Response Centre Agency - Finland

    30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.
    https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest

  7. Positionsinformationen kan rädda människoliv - Nödcentralsverket

    23.6.2025 | Med tanke på hjälpen är den viktigaste saken i ett nödsamtal att man vet sin position för att hjälparna hittar fram så fort som möjligt. Tekniken och särskilt appen 112 Suomi är bra hjälpmedel för detta.
    https://112.fi/sv/-/positionsinformationen-kan-radda-manniskoliv

  8. Sociala nödsituationer kräver tid av den som hjälper - Nödcentralsverket

    11.8.2025 | Nödcentralsverket förmedlar uppdrag också till social- och krisjouren. Antalet sådana uppdrag ökade med 4 procentenheter år 2024 jämfört med året innan och överskred antalet uppdrag till räddningsväsendet.
    https://112.fi/sv/-/sociala-nodsituationer-kraver-tid-av-den-som-hjalper