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20.4.2023 | Euroopan hätänumerojärjestö EENA palkitsi suomalaisen hätäkeskuspäivystäjän ansiokkaasta auttamistyöstä henkilön pudottua avantoon metsämaastossa. Suomalaisen hätäkeskustoiminnan ytimessä on hätäkeskuspäivystäjien vahva ammattitaito ja viranomaisten välinen yhteistyö, mikä myös tässä tapauksessa osoitti tehokkuutensa.

9.12.2025 | Enligt undersökningen Luottamus&Maine har Nödcentralsverket det fjärde bästa anseendet inom den offentliga förvaltningen. Allmänheten upplevde ansvarsfullhet samt produkter och tjänster som de bästa delområdena inom anseendet.

Personal data and GDPR The Emergency Response Centre Agency observes the EU’s General Data Protection Regulation (GDPR). The GDPR is designed to increase the openness and transparency of personal data processing and to give data subjects more cont...

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

4.12.2024 | I enkäten Luottamus & Maine som genomfördes av T-Media ger medborgarna Nödcentralsverket det tredje högsta betyget för anseende bland organisationerna inom den offentliga förvaltningen. När det gäller Nödcentralsverket ansåg medborgarna att ansvar var det bästa området inom anseendet.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.

11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.

28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.

3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.

3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

13.3.2025 | Nödcentralsverkets bokslut för 2024 är färdigt. Servicenivån inom nödcentralsverksamheten förblev på en god nivå, trots att alla resultatmål inte uppnåddes. Personalens sjukfrånvaro minskade och arbetsbördan jämnades ut under året. Kundernas förtroende för och tillfredsställelse med nödcentralsverksamheten var fortsättningsvis höga.

10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

12.12.2023 | I studien Luottamus & Maine som genomfördes av T-Media om organisationer inom den offentliga förvaltningen ger medborgarna Nödcentralsverket och Gränsbevakningsväsendet högsta betyg när det gäller anseende.

23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.