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  1. Meeting a person is the core of the work of an ERC operator - Emergency Response Centre Agency - Finland

    3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.
    https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator

  2. It is safe to talk about self-destructiveness - Emergency Response Centre Agency - Finland

    10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.
    https://112.fi/en/-/it-is-safe-to-talk-about-self-destructiveness

  3. Nödcentralsverkets anseende toppar listan - Nödcentralsverket

    12.12.2023 | I studien Luottamus & Maine som genomfördes av T-Media om organisationer inom den offentliga förvaltningen ger medborgarna Nödcentralsverket och Gränsbevakningsväsendet högsta betyg när det gäller anseende.
    https://112.fi/sv/-/nodcentralsverkets-anseende-toppar-listan

  4. Absences due to illness decreased and job satisfaction rose in 2023 - Emergency Response Centre Agency - Finland

    15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
    https://112.fi/en/-/absences-due-to-illness-decreased-and-job-satisfaction-rose-in-2023

  5. Non-urgent prehospital care assignments involve multi-professional cooperation - Emergency Response Centre Agency - Finland

    23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.
    https://112.fi/en/-/non-urgent-prehospital-care-assignments-involve-multi-professional-cooperation

  6. Children are being taught how to recognise emergencies - Emergency Response Centre Agency - Finland

    7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.
    https://112.fi/en/-/children-are-being-taught-how-to-recognise-emergencies

  7. EU project teaches children about the emergency number - Emergency Response Centre Agency - Finland

    9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.
    https://112.fi/en/-/eu-project-teaches-children-about-the-emergency-number

  8. New guidelines to help operators in risk-assessment - Emergency Response Centre Agency - Finland

    1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.
    https://112.fi/en/-/new-guidelines-to-help-operators-in-risk-assessment