Haku

ERC services 112 Suomi -application 112 Suomi is a mobile application for calling the emergency services and for emergency geolocation. More about application Urgent emergency? In Finland we use only one emergency number, 112. You can call the eme...

RSS (Öppnar nytt fönster) (Öppnar nytt fönster) Service- och störningsmeddelanden 23.07.2026 Störningen är över Inloggningen till den e-tjänsten ILMO för kunder med brand- och inbrottslarmanläggningar är för närvarande inte möjlig 23.07.2026 kl. 1...

Provision of emergency services 13.2.2024 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, 28100 Pori, Finland +...

Web accessibility means that as many different people as possible can use digital services as easily as possible. Web accessibility means that the differences and diversity among people are taken into account when digital services are planned and implemented.

The current multi-authority model in Finland is unique in the world. The Emergency Response Centre Agency carries out risk assessments based on the emergency calls and alerts the various authorities to the scene in emergencies from a single emergency number. Tasks from 112 are forwarded to rescue services, the police, emergency medical services, social services and the Finnish Border Guard.

Transmission delays in the emergency SMS -service Type: Fault over Status: In repair Starts: 21.08.2024 from 11:00 Ends: 30.09.2024 to 10:06 30.9.2024 klo 10:06 The delay has been fixed. --- Parts of emergency SMS -messages have been transmitted w...

9.6.2026 | There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding their services. This news article explains what everyone in Finland should know about the emergency number.

You can use the feedback form to provide feedback on services provided by the Emergency Response Centre Agency, such as an individual emergency call or the 112 Suomi app. You can use the complaint form to submit an administrative complaint about the services provided by the Emergency Response Centre Agency, such as an individual emergency call or the actions of administrative personnel.

When you make preparations for power cuts, it is good to consider how the Emergency Response Centre’s services work in the event of disturbances and how to call 112 in an emergency.

The yearly greeting of the Director General of the Finnish ERC Agency. The greeting encompasses both strategic leadership, personnel views and technological development concerning the ERC services.

You can call the European emergency number 112 via the app, in which case the caller’s location data is transmitted to the local emergency response centre. With the help of the PEMEA architecture, European 112 applications send location data to the emergency services of the EU country from which the call is made.

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

10.3.2026 | There is only one emergency number in Finland, 112, where you will get help in emergencies. The emergency number can help you no matter which language you speak.

3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.

23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.

14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.

4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.

18.9.2023 | Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.

23.2.2023 | The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

Nödcentralsverkets interna arbetsspråk är finska. Kommunikationen med samarbetsmyndigheterna sker också på finska. Inom kundtjänsten och kommunikationen som riktar sig till befolkningen tillgodoser Nödcentralsverket både den finsk- och svenskspråkiga befolkningens behov. Nödcentralsoperatören kan använda en tolktjänst som hjälp vid behandlingen av nödmeddelanden, om det inte går att hitta ett gemensamt språk mellan den hjälpbehövande och nödcentralen.

4.6.2026 | The official emergency warning transmission system is tested regularly. The purpose of the test is to test the functioning of systems.

4.5.2026 | The Emergency Response Centre Agency is focusing on preparedness. Technical solutions, expertise and cooperation are the building blocks of overall preparedness.

17.2.2023 | Vuonna 2022 tulkkauspalvelua käytettiin peräti 575 kertaa ja tulkattuja kieliä oli 31. Tulkkaustarpeen ilmetessä hätäkeskuspäivystäjä käynnistää neuvottelupuhelun tulkkipalvelun kanssa, ja on tärkeää, että soittaja malttaa odottaa tulkin tavoittamista, eikä sulje puhelua kesken kaiken.

Personal data and GDPR The Emergency Response Centre Agency observes the EU’s General Data Protection Regulation (GDPR). The GDPR is designed to increase the openness and transparency of personal data processing and to give data subjects more cont...

Accessibility statement of the 112.fi website Accessibility means that as many different people as possible can use online services as easily as possible. Our aim for the accessibility of the 112.fi website is level AA of the WCAG 2.1 standard. Th...

Strategy The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help. Changes in the security environment, new types of servic...

Speech-disabled and hearing-impaired people may contact the emergency response centre by sending a text message to 112 in the event of an emergency. The message cannot contain images, video, emojis or symbols. Emergency text messages are SMS messages only.

News and bulletins RSS (Opens New Window) (Opens New Window) 09.06.2026 Can you get help from the emergency response centre? There are many misconceptions and outdated notions about emergency response centres that can affect expectations regarding...

About us Administration We are the first official link in the emergency response chain and safety provision. Contact information Please note that an emergency notification can only be made by calling the emergency number 112. Request for visit Wit...

Privacy Statement - 112 Suomi -application 28.8.2025 1. Name of data file 112 Suomi mobile application 2. Controller Hätäkeskuslaitos Satakunnankatu 3-5 PL 112 28131 Pori E-mail: [email protected] , phone 0295 480 112 (switchboard) 3. Contact pers...

NEWS AND BULLETINS Can you get help from the emergency response centre? Type: News item Categories: Publication date: 9.6.2026 Did you order an ambulance for patient transport? Why do ERC operators ask unnecessary questions? Why is the patient ask...

FAQ - 112 Suomi -application Can a tourist visiting Finland use the application? Tourists visiting Finland can use the application by downloading it to their phone in the normal way. In this case, you must enter your phone number in international ...

Handling emergency calls What is an emergency call? An emergency call can be made by calling the emergency number 112 or sending an emergency text message. In addition, the eCall emergency response service and fire and burglar alarm systems automa...

112 Suomi Mobile App Terms and Conditions 22.7.2022 End-user Licensing Agreement/permission to collect and process your data Before using the software, please read this End-user Licensing Agreement (“Licence”) carefully. By using the software, you...

Information of website Web browsers and terminal equipment The site is designed to be responsive, and the content automatically adjusts to the size of the user’s screen. The layout works best with the latest web browser versions. Older browser ver...

In emergency situations involving animals, it is useful to remember that you should only call the 112 emergency number if there is a significant threat to public safety or if special equipment or expertise that can be provided by the authorities is required.

Automatic emergency notifications The official services and emergency notification channels provided by the Emergency Response Centre Agency are: • Emergency call • Emergency text message • Automatic fire and burglar alarm systems • eCall eCall eC...

Accessibility statement of the 112 Suomi application You can read more about the Accessibility Directive and accessibility on the saavutettavuusvaatimukset.fi website. Accessibility Statement for the 112 Suomi Application This accessibility statem...

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.

Emercengy number in Finland is 112. You can call the emergency number 112 free of charge from any phone with no need for an area code. You can also call 112 from a foreign mobile phone connection.

112.fi may be temporarily unavailable Type: Mainentance Status: Inactive Starts: 31.01.2025 from 18:00 Ends: 01.02.2025 to 06:00 Maintenance work will be carried out on the 112.fi website from 7.2.2025 at 18:00. Server may be temporarily unavailab...

När ska du ringa nödnumret 112? 112 i brådskande situationer I Finland används endast ett nödnummer. Till nödnumret ringer man endast i brådskande nödsituationer där hjälpande myndigheter behövs på plats (polisen, akutvården, räddningsväsendet, so...

En brandlarmanläggning som kopplats till nödcentralen slår automatiskt larm om en begynnande eldsvåda.

Organization Organisation structure The Emergency Response Centre Agency is an agency supervised by the Ministry of the Interior. The Director General of the Emergency Response Centre Agency directs and develops the agency’s operations. Emergency ...

We only give tours to other government agencies and our partners. Members of the public are unfortunately not admitted on our premises.

Emergency Response Centre Agency - Privacy statement 21.4.2026 Controller Emergency Response Centre Agency Contact information Emergency Response Centre Agency Postal address: PO Box 112, FI-28131 Pori, Finland Street address: Satakunnankatu 3–5, ...

Forms Type: Mainentance Status: Inactive Duration: 27.10.2025 from 17:00 - 22:00 During maintenance work, the forms on the 112.fi website may be unavailable. It is recommended to avoid using the forms during the maintenance period. Share on Facebo...

Brandlarmanläggningar för företagskunder En brandlarmanläggning är ett automatiserat system som installerats i fastigheten och förmedlar alarminformation direkt till Nödcentralsverket. Efter brandlarmanläggningen är ansluten till nödcentralens öve...

NEWSROOM The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA) EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people. Read news of EENA N...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 14.01.2026 from 19:00 Ends: 15.01.2026 to 06:00 Maintenance will be performed on the website's forms on Wednesday, Januari 14. 2026 from 7:00 PM until Thursday,...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 10.12.2025 from 19:00 Ends: 11.12.2025 to 06:00 Maintenance will be performed on the website's forms on Wednesday, October 8, 2025, from 7:00 PM until Thursday,...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Duration: 20.05.2026 from 09:00 - 16:00 Maintenance will be performed on the website's forms on Wednesday 20.5.2026 from 09:00-16:00. During the maintenance work, there...

Technical error in feedback forms Type: Fault over Status: Fixed Starts: 02.04.2025 from 08:30 Ends: 03.04.2025 to 10:30 Due to a technical error, feedback has not been received through the form on Tuesday, April 2, 2025, from 8:30 to 15:00. If yo...

Maintenance work on forms at 112.fi website Type: Mainentance Status: Inactive Starts: 08.10.2025 from 19:00 Ends: 09.09.2025 to 06:00 Maintenance will be performed on the website's forms on Wednesday, October 8, 2025, from 7:00 PM until Thursday,...

Disruptions in Emergency Call Traffic Type: Fault over Status: Fixed Duration: 15.10.2025 from 15:55 - 21:17 Disruption Resolved The disruption in emergency call traffic has been resolved, and the emergency number is functioning normally. The issu...

Download the app on your phone free of charge from the app store (App Gallery, Google Play, App Store).

I Finland används bara ett nödnummer, 112. Ring 112 om du ser en farlig situation och det behövs hjälp av myndigheterna.

Contact information EMERGENCY RESPONSE CENTRE AGENCY PO BOX 112, 28131 PORI Satakunnankatu 3–5, PORI Switch board: 0295 480 112 Fax: 0295 411 800 Official e-mail: [email protected] Securemail: https://securemail.112.fi/ Information requests Person...