Haku

14.9.2021 | ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET Kuvvim äššikirjealmolâšvuođâst Etikuávdášlájádâsâst HAK-2018584 ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET 1. Kuvvim ulme Tiäđuhaldâšemohtâdâh kalga paijeentoollâđ kuvvim tiäđuin, maid tot haaldâš, já äšširegiste...

14.9.2021 | ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET Govvádus áššegirjealmmolašvuođas Heahteguovddášlágádusas HAK-2018584 ( ) HÄTÄKESKUSLAITOS NÖDCENTRALSVERKET 1. Govvádusa ulbmil Dieđuhálddašanovttadat galgá bajásdoallat govvádusa dan hálddašan diehtočoakkáld...

20.4.2023 | The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.

6.4.2023 | New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.

17.3.2023 | Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.

23.2.2023 | The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

28.9.2023 | There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.

18.9.2023 | Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.

25.9.2023 | In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.

8.12.2021 | NÖDCENTRALSVERKET SUOMAS LEA DUŠŠE OKTA HEAHTENUMMIR 112 NÁ DOAIMMAT: HOHPOLAŠ HEAHTEDILLI? —RIŊGE112—VÁSTIT GAŽALDAGAIDE Heahtenummirii vástiduvvo ”Hätäkeskus - Nödcentralen” Heahtenummirii riŋgejuvvo dušše hohpolaš heahtediliin, go báikki ala dá...

1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.

9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.

7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.

23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

12.12.2023 | I studien Luottamus & Maine som genomfördes av T-Media om organisationer inom den offentliga förvaltningen ger medborgarna Nödcentralsverket och Gränsbevakningsväsendet högsta betyg när det gäller anseende.

10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.

14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.

13.3.2025 | Nödcentralsverkets bokslut för 2024 är färdigt. Servicenivån inom nödcentralsverksamheten förblev på en god nivå, trots att alla resultatmål inte uppnåddes. Personalens sjukfrånvaro minskade och arbetsbördan jämnades ut under året. Kundernas förtroende för och tillfredsställelse med nödcentralsverksamheten var fortsättningsvis höga.