Haku
- Fess-haku
-
30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.https://112.fi/en/-/fear-of-being-stigmatized-prevents-young-people-from-calling-for-help
-
3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.https://112.fi/en/-/number-of-emergency-calls-at-a-low-point
-
9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.https://112.fi/en/-/reputation-of-the-emergency-response-centre-agency-remains-strong
-
5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.https://112.fi/en/-/demanding-erc-operator-work-requires-extra-investment-in-wellbeing-at-work
-
Distress may turn to joy in a call involving childbirth - Emergency Response Centre Agency - Finland
26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.https://112.fi/en/-/distress-may-turn-to-joy-in-a-call-involving-childbirth -
31.7.2025 | In recent weeks, there has been a significantly higher number of drownings and serious near-miss incidents at public beaches than usual. Recognizing the situation and calling for help quickly is critical when someone ends up in the water. A drowning person is rarely able to call for help, which highlights the importance of others in noticing the emergency.https://112.fi/en/-/speed-of-action-and-location-information-are-crucial-in-water-rescues
-
8.9.2025 | According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.https://112.fi/en/-/erc-operators-provide-instructions-on-what-to-do-at-the-scene-of-an-accident
-
5.8.2025 | Juho Karkiainen’s response to observing smoke and his courage to make an emergency call enabled the containment of a wildfire at an early stage. Thanks to Juho, the emergency response center was able to issue a rapid alert and relay crucial additional information to the rescue services.https://112.fi/en/-/fourteen-year-old-s-actions-prevented-greater-damage
-
4.8.2025 | It’s important to talk with children and young people about the importance of making an emergency call. For example, physical violence is always a crime, even if it’s referred to as school bullying. An ongoing violent situation is always a reason to call the emergency number 112.https://112.fi/en/-/bullying-can-be-a-crime-recognizing-emergencies-is-crucial
-
11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.https://112.fi/en/-/social-emergencies-require-time
-
10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.https://112.fi/en/-/wellbeing-is-built-together
-
14.8.2025 | Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.https://112.fi/en/-/emergencies-and-problem-situations-abroad-this-is-what-you-should-do
-
26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.https://112.fi/en/-/emergency-response-centres-preparing-for-the-school-closing-weekend
-
4.12.2024 | I enkäten Luottamus & Maine som genomfördes av T-Media ger medborgarna Nödcentralsverket det tredje högsta betyget för anseende bland organisationerna inom den offentliga förvaltningen. När det gäller Nödcentralsverket ansåg medborgarna att ansvar var det bästa området inom anseendet.https://112.fi/sv/-/finlandarna-litar-pa-nodcentralsverket
-
23.6.2025 | When it comes to emergency calls, the most important thing in terms of getting help is to know where you are so that help can reach you as quickly as possible. Technology and especially the 112 Suomi app are good tools for determining your location.https://112.fi/en/-/knowing-your-location-can-save-your-life
-
30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest
-
11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted
-
4.2.2025 | The preparedness guide intended for the general public contains instructions on how to prepare for emergency conditions and what to do during them. The guide is now available in the 112 Suomi mobile app.https://112.fi/en/-/guide-on-how-to-prepare-for-incidents-and-crises-now-available-in-the-112-suomi-app
-
28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.https://112.fi/en/-/task-prioritisation-makes-it-possible-to-provide-help-in-acute-emergencies
-
28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.https://112.fi/en/-/the-emergency-number-provides-safety-for-children
