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17.2.2023 | Vuonna 2022 tulkkauspalvelua käytettiin peräti 575 kertaa ja tulkattuja kieliä oli 31. Tulkkaustarpeen ilmetessä hätäkeskuspäivystäjä käynnistää neuvottelupuhelun tulkkipalvelun kanssa, ja on tärkeää, että soittaja malttaa odottaa tulkin tavoittamista, eikä sulje puhelua kesken kaiken.

17.1.2022 | How to organise a 112 Day event The 112 Day will be on 11 February. Organise your own event and share your safety tips with others! Start planning well in advance! • Set up a working group for planning the event. • Put your skills and interests to...

20.4.2023 | The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.

6.4.2023 | New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.

8.12.2021 | EN FINLANDE, IL Y A UN NUMÉRO UNIQUE DES URGENCES 112 COMMENT PROCÉDER: EST-CE UNE SITUATION D’URGENCE ? — APPELEZ LE 112— RÉPONDEZ AUX QUESTIONS. Ils répondent de la manière suivante au numéro d’urgence ”Hätäkeskus - Nödcentralen” Il faut appeler...

17.3.2023 | Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.

28.9.2023 | There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.

25.9.2023 | In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.

7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.

15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.

10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.

28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.

1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.

3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.

23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.

3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.

11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.

28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.

30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.

14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.

5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.

4.8.2025 | It’s important to talk with children and young people about the importance of making an emergency call. For example, physical violence is always a crime, even if it’s referred to as school bullying. An ongoing violent situation is always a reason to call the emergency number 112.

31.7.2025 | In recent weeks, there has been a significantly higher number of drownings and serious near-miss incidents at public beaches than usual. Recognizing the situation and calling for help quickly is critical when someone ends up in the water. A drowning person is rarely able to call for help, which highlights the importance of others in noticing the emergency.

8.9.2025 | According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.

5.8.2025 | Juho Karkiainen’s response to observing smoke and his courage to make an emergency call enabled the containment of a wildfire at an early stage. Thanks to Juho, the emergency response center was able to issue a rapid alert and relay crucial additional information to the rescue services.

26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.

10.10.2025 | Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.

11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.

9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

16.2.2026 | The Emergency Number Week has concluded for this year. Our warm thanks go to everyone who took part in the campaign — schools, partners, stakeholders, volunteers, and experts across Finland.

5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.

KIEKU - taloushallinnon tietosuojaseloste 30.12.2022 1. a) Yhteisrekisterinpitäjä Hätäkeskuslaitos PL 112, 28131 Pori 0295 480 112 (vaihde) Valtion talous- ja henkilöstöhallinnon palvelukeskus Kauppakatu 40, 80100 JOENSUU Puhelinvaihde 02955 62000...

30.1.2026 | During adolescence, risk taking and peer pressure are often heightened, and sometimes situations can escalate into danger. The aim of the 112 Day campaign is to strengthen young men’s ability to recognize emergencies and encourage them to act.

2.1.2023 | Brandlarmanläggning Anslutningsansökan Ändringsanmälan Anslutningsansökan Ändringsanmälan Kunduppgifter (uppgifter om företaget enligt företags- och organisationsdatasystemet) Namn – ägare/innehavare/verksamhetsutövare FO-nummer och/eller personsi...

1.4.2026 | In Finland, there are two ways to quickly warn people, for example about an imminent danger from the air: Emergency warning and alarm signal. The 112 Suomi mobile app is already one of the channels for communicating emergency warnings.

9.4.2026 | The strength of Finland’s 112 system lies in its ability to operate seamlessly across organisational boundaries. Daily cooperation, shared systems and long‑standing trust between authorities make this integrated model possible.

15.4.2026 | You can now find instructions on what to do in the event of an air hazard in the 112 Suomi app. Emergency warnings will also be transmitted to the app based on the phone’s location data.

17.2.2023 | Tolktjänsten användes 575 gånger år 2022, och nödsamtal tolkades till 31 olika språk. När nödcentraloperatören behöver en tolk kopplas tolktjänsten in som tredje part i samtalet, och det är viktigt att anmälaren väntar tills en ledig tolk hittas och inte avbryter samtalet.

15.2.2023 | Nödcentralsverket är ett relativt ungt ämbetsverk, endast 21 år, som smidigt utvecklar sin verksamhet och sina tjänster. Arttu Perttula som började arbeta som direktör för utvecklingsavdelningen förra året, säger att man i år bland annat utvecklar en ny kanal för nödmeddelanden och automatiseringen av testtjänsten för larmanordningar.

28.6.2023 | I fjol fick Nödcentralsverket nästan 3 miljoner nödmeddelanden. Största delen av meddelandena bestod av telefonsamtal till nödnumret 112. Ett nödmeddelande kan också sändas per textmeddelande eller på teckenspråk. Inom en snar framtid introduceras dessutom textinmatning i realtid.

6.4.2023 | Automatiska nödmeddelanden från smarta mobilenheter har utvecklats för att hjälpa vid nödfall, men helheten kräver vidareutveckling och vidare diskussioner bland myndigheterna som deltar i nödcentralsverksamheten.

27.3.2023 | Nödcentralsverkets personalberättelse för år 2022 har blivit färdig. Nödcentraloperatörernas arbetsmängd ökade, men trots detta kunde svarstiden för nödsamtal minskas till hela tre sekunder.

17.3.2023 | Under den senaste tiden har det rapporterats om köbildning i hälso- och sjukvårdstjänsterna. I samband med detta har jourhjälpens nummer 116117 kommit upp. För att undvika oklarheter är det bra att repetera när man ska ringa nödnumret och när man ska ringa jourhjälpen.

Emergency warnings can be issued when the public faces threats to life or health or when property is at risk of destruction or significant damage. An all-clear may be given when the danger has passed.

RSS (Opens New Window) (Opens New Window) Incident Notifications 20.05.2026 Mainentance Maintenance work on forms at 112.fi website 20.05.2026 From 09:00 - 16:00 14.01.2026 Mainentance Maintenance work on forms at 112.fi website 14.01.2026 From 19...

23.2.2023 | Utbudet av tjänster i 112 Suomi-appen utökas den 23 februari under den internationella brottsofferveckan. Numret till Brottsofferjouren 116006 införs i appens journummer.

Instructions Exceptional circumstances Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls ca...

28.9.2023 | Automatiska nödsamtalssystem i fordon har varit aktuella i nyheterna under den senaste tiden. Systemet eCall, som fungerar i hela Europa, tar förbindelse direkt med den närmaste nödcentralen och skickar information direkt till nödcentralsdatasystemet.

20.6.2023 | Under midsommar får alkoholrelaterade problem, olycksfall och olyckor till sjöss vanligtvis en större roll i nödmeddelandena. En stor del av nöd- och problemsituationerna kan dock undvikas. I år har skiftmästare Katja Kankare, vald till årets nödcentralsoperatör, listat en rad tips för hur man firar en trygg midsommar.

Contact information EMERGENCY RESPONSE CENTRE AGENCY PO BOX 112, 28131 PORI Satakunnankatu 3–5, PORI Switch board: 0295 480 112 Fax: 0295 411 800 Official e-mail: [email protected] Securemail: https://securemail.112.fi/ Information requests Person...

18.9.2023 | Det kommer att vara möjligt att skicka nödmeddelanden i realtid (RTT) i slutet av 2025. Den nya nödmeddelandemetoden är särskilt användbar för personer som har svårt att höra eller tala. Vid Nödcentralsverket har man redan tagit de första stegen i utvecklingen av RTT.

25.9.2023 | Om en minderårig försvinner är det viktigt att snabbt informera den ansvariga myndigheten, och EU har velat säkerställa att det finns hjälp att få i dessa situationer med ett gemensamt europeiskt nummer. Numret fungerar dock som en tipstelefon i Finland, eftersom det i nödsituationer är 112 som hjälper hos oss.

Download the app on your phone free of charge from the app store (App Gallery, Google Play, App Store).

Disruptions in Emergency Call Traffic Type: Fault over Status: Fixed Duration: 15.10.2025 from 15:55 - 21:17 Disruption Resolved The disruption in emergency call traffic has been resolved, and the emergency number is functioning normally. The issu...

Technical error in feedback forms Type: Fault over Status: Fixed Starts: 02.04.2025 from 08:30 Ends: 03.04.2025 to 10:30 Due to a technical error, feedback has not been received through the form on Tuesday, April 2, 2025, from 8:30 to 15:00. If yo...