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5.2.2025 | The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.https://112.fi/en/-/how-to-instruct-different-target-groups-in-calling-the-emergency-number
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14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups
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30.4.2025 | Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations at emergency response centres. Visitors want to emulate the model, which is cost efficient and makes it possible to dispatch help quickly.https://112.fi/en/-/finnish-emergency-response-centre-operations-attracting-international-interest
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26.5.2025 | The coming weekend will see young people deservedly celebrate the end of the school year and the start of the summer holiday. For the emergency line, the school closing weekend is usually busier than a normal summer weekend.https://112.fi/en/-/emergency-response-centres-preparing-for-the-school-closing-weekend
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28.3.2025 | The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The change is reflected in the number of tasks assigned to prehospital emergency care and in their priority distribution.https://112.fi/en/-/task-prioritisation-makes-it-possible-to-provide-help-in-acute-emergencies
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13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.https://112.fi/en/-/2024-in-review
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11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.https://112.fi/en/-/https-112.fi-en-record-number-of-emergency-calls-interpreted
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11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.https://112.fi/en/-/statistics-on-the-emergency-number-112
