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3.4.2025 | Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years, his work will be characterised by the challenges arising from the changes in the operating environment.https://112.fi/en/-/director-general-taito-vainio-our-reliability-will-be-maintained-in-all-circumstances
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3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator
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23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.https://112.fi/en/-/non-urgent-prehospital-care-assignments-involve-multi-professional-cooperation
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1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.https://112.fi/en/-/new-guidelines-to-help-operators-in-risk-assessment
