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  1. Distress may turn to joy in a call involving childbirth - Emergency Response Centre Agency - Finland

    26.9.2025 | The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.
    https://112.fi/en/-/distress-may-turn-to-joy-in-a-call-involving-childbirth

  2. Social emergencies require time - Emergency Response Centre Agency - Finland

    11.8.2025 | The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.
    https://112.fi/en/-/social-emergencies-require-time

  3. Reputation of the Emergency Response Centre Agency remains strong - Emergency Response Centre Agency - Finland

    9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.
    https://112.fi/en/-/reputation-of-the-emergency-response-centre-agency-remains-strong

  4. Demanding ERC operator work requires extra investment in wellbeing at work - Emergency Response Centre Agency - Finland

    5.1.2026 | Paula has been working for the Emergency Response Centre Agency for ten years: first as a communications specialist for nine years and then as a wellbeing at work specialist from the start of 2024. By looking after staff wellbeing, she feels that she is doing meaningful work and is able to indirectly contribute to the safety of Finland as a whole.
    https://112.fi/en/-/demanding-erc-operator-work-requires-extra-investment-in-wellbeing-at-work