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  1. Emergency number emphasised in different ways to different target groups - Emergency Response Centre Agency - Finland

    14.1.2025 | The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
    https://112.fi/en/-/emergency-number-emphasised-in-different-ways-to-different-target-groups

  2. Meeting a person is the core of the work of an ERC operator - Emergency Response Centre Agency - Finland

    3.1.2025 | While technology keeps evolving, emergency response centre services will continue to be provided first and foremost by humans to humans. This requires social interaction skills and the self-awareness to identify your reactions and limit stress.
    https://112.fi/en/-/meeting-a-person-is-the-core-of-the-work-of-an-erc-operator

  3. New guidelines to help operators in risk-assessment - Emergency Response Centre Agency - Finland

    1.8.2024 | The guidelines for handling tasks in the Emergency Response Centre Agency’s emergency medical services were revised at the end of November 2023. The change is reflected in the number of tasks assigned to emergency medical care and in the priority distribution.
    https://112.fi/en/-/new-guidelines-to-help-operators-in-risk-assessment

  4. Non-urgent prehospital care assignments involve multi-professional cooperation - Emergency Response Centre Agency - Finland

    23.7.2024 | Congestion in health care and social services has recently been in the news frequently, and the issue is also affecting emergency and prehospital care. Non-urgent tasks are also increasingly assigned to prehospital emergency care services, and various multi-professional approaches have been developed around Finland to handle these assignments.
    https://112.fi/en/-/non-urgent-prehospital-care-assignments-involve-multi-professional-cooperation

  5. Representing your profession at the Independence Day Reception - Emergency Response Centre Agency - Finland

    3.12.2024 | Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.
    https://112.fi/en/-/representing-your-profession-at-the-independence-day-reception

  6. The emergency number provides safety for children - Emergency Response Centre Agency - Finland

    28.1.2025 | Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.
    https://112.fi/en/-/the-emergency-number-provides-safety-for-children

  7. It is safe to talk about self-destructiveness - Emergency Response Centre Agency - Finland

    10.9.2024 | Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.
    https://112.fi/en/-/it-is-safe-to-talk-about-self-destructiveness

  8. EU project teaches children about the emergency number - Emergency Response Centre Agency - Finland

    9.6.2024 | The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.
    https://112.fi/en/-/eu-project-teaches-children-about-the-emergency-number