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  1. Absences due to illness decreased and job satisfaction rose in 2023 - Emergency Response Centre Agency - Finland

    15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
    https://112.fi/en/-/absences-due-to-illness-decreased-and-job-satisfaction-rose-in-2023

  2. Children are being taught how to recognise emergencies - Emergency Response Centre Agency - Finland

    7.8.2024 | Children are excellent emergency callers as they are honest; although you never want them to face an emergency. It is important, however, that children are taught the correct use of the emergency number, just as adults are.
    https://112.fi/en/-/children-are-being-taught-how-to-recognise-emergencies

  3. The missing children hotline improves safety across the EU - Emergency Response Centre Agency - Finland

    25.9.2023 | In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
    https://112.fi/en/-/the-missing-children-hotline-improves-safety-across-the-eu

  4. eCall offers safety in situations where the driver cannot call for help - Emergency Response Centre Agency - Finland

    28.9.2023 | There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
    https://112.fi/en/-/ecall-offers-safety-in-situations-where-the-driver-cannot-call-for-help

  5. Medical helpline 116117 or emergency number 112 – which should I call? - Emergency Response Centre Agency - Finland

    17.3.2023 | Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.
    https://112.fi/en/-/medical-helpline-116117-or-emergency-number-112-which-should-i-call-

  6. En Finlande, il y a un numero unique des urgences 112

    8.12.2021 | EN FINLANDE, IL Y A UN NUMÉRO UNIQUE DES URGENCES 112 COMMENT PROCÉDER: EST-CE UNE SITUATION D’URGENCE ? — APPELEZ LE 112— RÉPONDEZ AUX QUESTIONS. Ils répondent de la manière suivante au numéro d’urgence ”Hätäkeskus - Nödcentralen” Il faut appeler...
    https://112.fi/documents/25150957/38864822/En%20Finlande,%20il%20y%20a%20un%20num%C3%A9ro%20unique%20des%20urgences%20112

  7. Smart devices and automatic emergency calls - Emergency Response Centre Agency - Finland

    6.4.2023 | New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.
    https://112.fi/en/-/smart-devices-and-automatic-emergency-calls

  8. Emergency response centre operator awarded for outstanding performance - Emergency Response Centre Agency - Finland

    20.4.2023 | The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.
    https://112.fi/en/-/emergency-response-centre-operator-awarded-for-outstanding-performance