The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)
EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.Read news of EENA
NEWS AND BULLETINS
Real-time text for emergency services will be introduced in 2025
Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.
Absences due to illness decreased and job satisfaction rose in 2023
The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.
eCall offers safety in situations where the driver cannot call for help
There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.
The missing children hotline improves safety across the EU
In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.
Emergency number 112 introduced in the EU 30 years ago
In July 1991, the European Union decided to introduce the common emergency number 112. Its purpose was to supplement national emergency numbers and make emergency services available through one and the same number in all EU Member States.