The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
Read news of EENA

NEWS AND BULLETINS

12.09.2022

Helping callers in their own language during an emergency

The emergency number 112 receives more than 2.7 million emergency calls every year. The person making the emergency call and the emergency response centre operator do not always share a common language. In these cases, an interpretation service is used, and its usage has increased every year.

News item ERC-services
12.09.2022
16.08.2022

You are abroad and you receive information about an emergency situation in Finland – This is what you should do

The Emergency Response Centre Agency's international emergency number can be called in situations where the notifier is abroad but the emergency is in Finland. The emergency number 112 in Finland cannot be reached from abroad.

Press release ERC-services
16.08.2022
09.02.2022

The public safety announcement transmission system will be tested on 11 February

The official transmission system for public safety announcements will be tested again on the national emergency number day 11 February 2022 at 11:20 a.m.

News item 112 Day
09.02.2022
14.01.2022

112 Day is celebrated on 11 February 2022

112 Day is a Finnish nationwide campaign to raise people’s awareness of what everyday safety is and how it can be promoted. 112 Day has traditionally been a joint event for different safety authorities, organisations and volunteers. Every year, local events are organised across the country and people are actively campaigning on social media.

News item 112 Day
14.01.2022
24.09.2021

Emergency Response Centre Agency to improve the accessibility of the 112 Suomi application and 112.fi website

The Digital Services Act, which entered into force in April 2019, obliges the public sector to comply with accessibility requirements. The act is based on the European Union’s Accessibility Directive. It is also influenced by the UN Convention on the Rights of Persons with Disabilities, which emphasises the involvement of special groups and the possibility to use services independently, including in the digital environment.

News item
24.09.2021