The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
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NEWS AND BULLETINS

10.10.2025

Wellbeing is built together

Competent, committed and content staff are the Emergency Response Centre Agency's most important asset and strategic priority. The Agency’s new wellbeing at work programme places greater emphasis on developing competence in work capacity management and career management, among other things.

News item
10.10.2025
26.09.2025

Distress may turn to joy in a call involving childbirth

The Emergency Response centre sends assistance to more than 2,240 assignments involving childbirth each year. For the ERC operator, the experience is unique, as the sounds of new life can be heard at the other end of the line.

News item
26.09.2025
08.09.2025

ERC operators provide instructions on what to do at the scene of an accident

According to a survey by the Finnish Road Safety Council (Liikenneturva), one in four Finns do not feel that they know what to do at the scene of an accident. The instructions provided by an ERC operator can save lives in an accident situation.

News item
08.09.2025
14.08.2025

Emergencies and problem situations abroad – This is what you should do

Only approximately half of Finns know that the emergency number 112 works in all EU countries. When you call 112 in an EU member state, the call is always routed to a local emergency response centre.

News item ERC-services
14.08.2025
11.08.2025

Social emergencies require time

The Emergency Response Centre Agency also forwards tasks to social and crisis emergency services. In 2024, the number of these tasks increased by 4 percentage points compared to the previous year, overtaking the number of tasks forwarded to rescue services.

News item
11.08.2025