The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
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NEWS AND BULLETINS

17.03.2023

Medical helpline 116117 or emergency number 112 – which should I call?

Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.

News item
17.03.2023
23.02.2023

Victim Support Finland now available in the 112 Suomi app services

The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

Press release Technology
23.02.2023
19.12.2022

Drivers: keep these things in mind this Christmas

As the holiday season approaches, we would like to remind all motorists about the basic safety of holiday traffic to ensure that there are no accidents this Christmas. Fintraffic´s Road Traffic Management, the National Police Board, the Finnish Transport and Communications Agency Traficom, the Ministry of the Interior Department for Rescue Services, the Emergency Response Centre Agency and the Finnish Road Safety Council will look after the safety of holiday traffic again this year and wish everyone a very safe journey.

News item
19.12.2022
12.09.2022

Helping callers in their own language during an emergency

The emergency number 112 receives more than 2.7 million emergency calls every year. The person making the emergency call and the emergency response centre operator do not always share a common language. In these cases, an interpretation service is used, and its usage has increased every year.

News item ERC-services
12.09.2022
16.08.2022

You are abroad and you receive information about an emergency situation in Finland – This is what you should do

The Emergency Response Centre Agency's international emergency number can be called in situations where the notifier is abroad but the emergency is in Finland. The emergency number 112 in Finland cannot be reached from abroad.

Press release ERC-services
16.08.2022