The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
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NEWS AND BULLETINS

13.07.2021

Emergency number 112 introduced in the EU 30 years ago

In July 1991, the European Union decided to introduce the common emergency number 112. Its purpose was to supplement national emergency numbers and make emergency services available through one and the same number in all EU Member States.

News item ERC-services
13.07.2021
20.04.2023

Emergency response centre operator awarded for outstanding performance

The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.

News item
20.04.2023
06.04.2023

Smart devices and automatic emergency calls

New technology has been created to assist in situations where a person needs help but cannot summon it themselves. Dialogue between the authorities involved in emergency response centre operations as well as futher technical development is required to take advantage of the technology.

News item
06.04.2023
17.03.2023

Medical helpline 116117 or emergency number 112 – which should I call?

Recently, there have been reports of long lines in health services and the role of the general medical helpline 116117. Here's what you should know about when to call the emergency number or the medical helpline.

News item
17.03.2023
23.02.2023

Victim Support Finland now available in the 112 Suomi app services

The range of services offered by the 112 Suomi mobile app increased on 23 February – conveniently during the International Crime Victims’ Week. The number 116006 of Victim Support Finland was added to the app’s emergency numbers.

Press release Technology
23.02.2023