NEWS AND BULLETINS

  • Emergency response centres preparing for the school closing weekend

    Type:News item Categories: Publication date:26.5.2025

    The school closing weekend is marked by celebrations over the end of the school year and the start of the summer holiday all across Finland. Although most young people celebrate moderately and...

    Keywords: Keywords services news

  • Finnish Emergency Response Centre operations attracting international interest

    Type:News item Categories: Publication date:30.4.2025

    The Emergency Response Centre Agency hosts hundreds of visitors from all over the world each year. The guests are introduced to national emergency response centre operations, the organisation of...

    Keywords: ERC-services Keywords communication news

  • Director General Taito Vainio: our reliability will be maintained in all circumstances

    Type:News item Categories: Publication date:3.4.2025

    The population is ageing, exceptional weather conditions are intensifying, cyber and hybrid influence operations are increasing and the global political climate causes uncertainty for citizens,...

    Keywords: Keywords staff news

  • Task prioritisation makes it possible to provide help in acute emergencies

    Type:News item Categories: Publication date:28.3.2025

    In November 2023, the emergency medical services centres of the collaborative areas for social welfare and healthcare services issued revised guidelines for handling prehospital emergency care...

    Keywords: Keywords services news

  • 2024 in review

    Type:News item Categories: Publication date:13.3.2025

    The year 2024 was a year of change for the Emergency Response Centre Agency. A new leadership system was introduced at the beginning of the year, which renewed the organisational structure and...

    Keywords: ERC-services Keywords news statistics

  • Record number of emergency calls interpreted

    Type:Press release Categories: Publication date:11.3.2025

    According to market research company Taloustutkimus, the share of immigrants within the population of Finland is currently at 11 per cent, and immigrants are practically the only population group...

    Keywords: ERC-services Keywords emergency messages notifications bulletins statistics

  • Statistics on the emergency number 112

    Type:Press release Categories: Publication date:11.2.2025

    Last year, emergency response centres processed approximately 2,792,600 calls (3,030,600 in 2023). “The total number of calls taken declined by eight per cent compared to the previous year. The...

    Keywords: ERC-services 112 Day Keywords events statistics

  • How to instruct different target groups in calling the emergency number

    Type:Press release Categories: Publication date:5.2.2025

    General instructions concerning the emergency number emphasise that you should call the emergency number when you need urgent help from the police, prehospital emergency medical services or...

    Keywords: 112 Day Keywords news events

  • Guide on how to prepare for incidents and crises now available in the 112 Suomi app

    Type:Press release Categories: Publication date:4.2.2025

    The preparedness and actions of individual people determine how well we fare when something exceptional happens. That is why it is important that reliable instructions are also available in the...

    Keywords: ERC-services Keywords bulletins mobile apps precautionary measures

  • The emergency number provides safety for children

    Type:News item Categories: Publication date:28.1.2025

    Children are excellent emergency callers; although you never want them to face an emergency. It is important, however, that they are taught the correct use of the emergency number, just as adults...

    Keywords: Keywords communication news

  • Emergency number emphasised in different ways to different target groups

    Type:News item Categories: Publication date:14.1.2025

    Awareness of the emergency number 112 is extremely high in Finland. That being said, various target groups may face different challenges when it comes to recognising emergencies and making...

    Keywords: 112 Day Keywords news events

  • Meeting a person is the core of the work of an ERC operator

    Type:News item Categories: Publication date:3.1.2025

    The operating environment of emergency response centres is undergoing a change (Ministry of the Interior 2022a, 15-17). The ageing of the population, technological advances, the increasing number...

    Keywords: Keywords staff news specialists
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