NEWS AND BULLETINS

  • 2024 in review

    Type:News item Categories: Publication date:13.3.2025

    The year 2024 was a year of change for the Emergency Response Centre Agency. A new leadership system was introduced at the beginning of the year, which renewed the organisational structure and...

    Keywords: ERC-services Keywords news statistics

  • Record number of emergency calls interpreted

    Type:Press release Categories: Publication date:11.3.2025

    According to market research company Taloustutkimus, the share of immigrants within the population of Finland is currently at 11 per cent, and immigrants are practically the only population group...

    Keywords: ERC-services Keywords emergency messages notifications bulletins statistics

  • Statistics on the emergency number 112

    Type:Press release Categories: Publication date:11.2.2025

    Last year, emergency response centres processed approximately 2,792,600 calls (3,030,600 in 2023). “The total number of calls taken declined by eight per cent compared to the previous year. The...

    Keywords: ERC-services 112 Day Keywords events statistics

  • How to instruct different target groups in calling the emergency number

    Type:Press release Categories: Publication date:5.2.2025

    General instructions concerning the emergency number emphasise that you should call the emergency number when you need urgent help from the police, prehospital emergency medical services or...

    Keywords: 112 Day Keywords news events

  • The emergency number provides safety for children

    Type:News item Categories: Publication date:28.1.2025

    Children are excellent emergency callers; although you never want them to face an emergency. It is important, however, that they are taught the correct use of the emergency number, just as adults...

    Keywords: Keywords communication news

  • Emergency number emphasised in different ways to different target groups

    Type:News item Categories: Publication date:14.1.2025

    Awareness of the emergency number 112 is extremely high in Finland. That being said, various target groups may face different challenges when it comes to recognising emergencies and making...

    Keywords: 112 Day Keywords news events
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