Finnish Emergency Response Centre operations attracting international interest
Type:News item Categories: Publication date:30.4.2025The Emergency Response Centre Agency hosts hundreds of visitors from all over the world each year. The guests are introduced to national emergency response centre operations, the organisation of...
Keywords: ERC-services Keywords communication newsDirector General Taito Vainio: our reliability will be maintained in all circumstances
Type:News item Categories: Publication date:3.4.2025The population is ageing, exceptional weather conditions are intensifying, cyber and hybrid influence operations are increasing and the global political climate causes uncertainty for citizens,...
Keywords: Keywords staff newsTask prioritisation makes it possible to provide help in acute emergencies
Type:News item Categories: Publication date:28.3.2025In November 2023, the emergency medical services centres of the collaborative areas for social welfare and healthcare services issued revised guidelines for handling prehospital emergency care...
Keywords: Keywords services news2024 in review
Type:News item Categories: Publication date:13.3.2025The year 2024 was a year of change for the Emergency Response Centre Agency. A new leadership system was introduced at the beginning of the year, which renewed the organisational structure and...
Keywords: ERC-services Keywords news statisticsRecord number of emergency calls interpreted
Type:Press release Categories: Publication date:11.3.2025According to market research company Taloustutkimus, the share of immigrants within the population of Finland is currently at 11 per cent, and immigrants are practically the only population group...
Keywords: ERC-services Keywords emergency messages notifications bulletins statisticsStatistics on the emergency number 112
Type:Press release Categories: Publication date:11.2.2025Last year, emergency response centres processed approximately 2,792,600 calls (3,030,600 in 2023). “The total number of calls taken declined by eight per cent compared to the previous year. The...
Keywords: ERC-services 112 Day Keywords events statisticsHow to instruct different target groups in calling the emergency number
Type:Press release Categories: Publication date:5.2.2025General instructions concerning the emergency number emphasise that you should call the emergency number when you need urgent help from the police, prehospital emergency medical services or...
Keywords: 112 Day Keywords news eventsGuide on how to prepare for incidents and crises now available in the 112 Suomi app
Type:Press release Categories: Publication date:4.2.2025The preparedness and actions of individual people determine how well we fare when something exceptional happens. That is why it is important that reliable instructions are also available in the...
Keywords: ERC-services Keywords bulletins mobile apps precautionary measuresThe emergency number provides safety for children
Type:News item Categories: Publication date:28.1.2025Children are excellent emergency callers; although you never want them to face an emergency. It is important, however, that they are taught the correct use of the emergency number, just as adults...
Keywords: Keywords communication newsEmergency number emphasised in different ways to different target groups
Type:News item Categories: Publication date:14.1.2025Awareness of the emergency number 112 is extremely high in Finland. That being said, various target groups may face different challenges when it comes to recognising emergencies and making...
Keywords: 112 Day Keywords news eventsMeeting a person is the core of the work of an ERC operator
Type:News item Categories: Publication date:3.1.2025The operating environment of emergency response centres is undergoing a change (Ministry of the Interior 2022a, 15-17). The ageing of the population, technological advances, the increasing number...
Keywords: Keywords staff news specialists
