Strategy

The task of the Emergency Response Centre Agency as a provider of internal security in society is central. In times of emergencies, we are close by, making sure people receive help.

Changes in the security environment, new types of service requirements and constantly developing technology are reflected in our operating environment. The challenges in the public economy and the expectations for improving the efficiency and cost-effectiveness of the administration require continuous development by the Agency.

Emergency response centre services have to be provided in all situations. The operations must be safeguarded both in terms of premises and technology. Cooperation with different authorities and stakeholders ensures effective emergency response centre operations.

Our strategy is aimed at providing high-quality emergency response centre services in all circumstances, including in the future. In its implementation, we will focus on the priorities that will enable us to achieve our goals.

The implementation of the strategy is dependent on us all. The strategy must be more than just words on a high-level paper; it must be translated into concrete measures. We must all work to achieve the objectives and everyone's contribution is needed.

High-quality emergency response centre services build a safe Finland – in all circumstances.

Strategy 2025–2028

Vision: High-quality emergency response centre services in alla circumstances. Mission: The first official link providinf help and safety in the emergency response chain. Operational priorities: Skilled employees who feel well, streamlined and efficient practices, realibility in all circumstances. Values: professional skills, realibility, fairness
 

Mission

The first official link providing help and safety in the emergency response chain.

Vision

High-quality emergency response centre services in all circumstances.

Values

Professional skills
We maintain our professional skills by ensuring competence development and quality assurance, listening to various stakeholders and developing solutions in networks and by being excited about new technologies and the possibilities that they afford.

Reliability
We provide reliable services by responding quickly and with a good service approach, by supporting and providing advice, also to colleagues, and by celebrating life and its significance.

Fairness
We serve our customers and each other fairly by respecting differences and diversity, approaching similar situations similarly and equally and ensuring that the principle of equality and non-discrimination is realised.

Strategic and operational priorities

We want to place special emphasis on the importance of competence, a functional organisation and work community, and a good working atmosphere in the performance of our core tasks. Competence, personnel work ability and wellbeing at work require planned and high-quality work supervision as well as proactive personnel management.

Key objectives:

  • We take a comprehensive approach to investing in competence development.
  • We continue to develop practices concerning wellbeing and the ability to cope at work. 
  • We develop our organisational culture by looking for new ways to further improve our positive and encouraging atmosphere at work and our work community skills.
  • We develop the systematic nature of work supervision and improve our personnel management.

We develop the productivity, efficiency and operating practices of the Emergency Response Centre Agency. The development of our operations is based on analysis and impact monitoring as well as systematic quality development.

Key objectives:

  • We harmonise agency practices, management and project management in all key areas of operation. We focus on information-based management.
  • We engage in systematic and comprehensive quality development by using appropriate indicators and measurement methods.
  • We operate cost effectively.

When it comes to technology that supports ERC operations, we put special emphasis on reliability and user-friendliness. In addition to competent staff, functional and reliable technology is a prerequisite for producing high-quality emergency response centre services. Securing the continuation of ERC services in all circumstances is key.

Key objectives:

  • We prioritise statutory development tasks.
  • We seek out, test and deploy new technologies that improve the provision of ERC services.
  • We develop the preparedness of ERC operations together with authorities and service providers.
  • We develop premises in step with changes in the operating environment.