Information on the 112.fi website

Web browsers and terminal equipment

The site is designed to be responsive, and the content automatically adjusts to the size of the user’s screen. The layout works best with the latest web browser versions. Older browser versions can also be used, but not all aspects of the design may be fully functional.

Accessibility

The site went live on 29th of September, 2020. The site is subject to the Finnish Act on the Provision of Digital Services, which stipulates that the websites of government agencies must be accessible to individuals with various disabilities or impairments. 

Terms and conditions

By using the site, you agree to the terms and conditions as they appear whether or not you have read them.

Cookies

The site uses cookies to improve the user experience and to collect statistical information on visitors to the site. The aim is to improve the site and its contents from the users’ perspective. 

You can disable cookies in your browser settings. When you first come to the Emergency Response Centre Agency’s website, you can either accept all cookies or just the essential technical cookies.
Cookies are small text files that are sent to and stored on the user’s computer. Cookies do not harm users’ computers or files. It should be noted that cookies may be necessary for the proper functioning of some services.

The site uses both session-specific and tracking cookies. Session cookies collected on our site will be stored for the duration of the session, but will be destroyed when the browser is closed. Only tracking cookies used to identify new and returning visitors will be retained.
We also use web analytics software provided by a third party (Google Analytics), which drops a tracking cookie on the user’s computer. The cookie tells us whether the user has visited our site before. 

The Emergency Response Centre Agency does not use analytics software to collect IP addresses or any other personal information. The information collected using cookies cannot be linked to natural persons. 

Cookies are used to collect the following information:

  • Visit ID
  • Visitor ID (random number)
  • Timestamp
  • Default browser language
  • Pages visited
  • Entry page
  • Device specifications
  • third-party cookies in social media feeds

Siteimprove collects data about issues encountered on the site and reports on their impact on the user experience. The data is used to improve the accessibility and quality of the service. Siteimprove anonymises visitors' IP addresses and does not transfer data to third parties. Cookies are stored in the browser for up to 1 000 days.         

Responsive forms on the site use captcha. MTcaptcha is a cookie that tracks the user's movements and allows captcha to determine whether the user is a bot. If you have not accepted cookies, you can send the forms to the Emergency Response Centre Agency’s registry by secure e-mail. The instructions are found on the form pages.

Social media feeds used are Juicer (YouTube, Facebook, Instagram and Twitter).

The Emergency Response Centre Agency's extranet and news service collect an ID cookie from registered users. The cookie is used to identify users who sign in.

Necessary cookies

Cookie Expires in Description
AWSALB and AWSALBCORS One week Cookies in the server environment that enable an even distribution of traffic in the system and connect the user to a specific session.
COOKIE_SUPPORT One year A cookie used by the publication system that stores information about whether cookies are accepted in your browser settings.
GUEST_LANGUAGE_ID One year A cookie used by the publication system that stores the user's language preferences on the site.
COMPANY_ID Session-specific A cookie used by the publication system to track the user's login to the system.
JSESSIONID Session-specific A cookie used by the publication system to identify the user and connect them to a given session.
LFR_SESSION_STATE_<ID> Session-specific A cookie used by the publication system to connect the user to a given session and manage the session.
yja_cookie_acceptance One year

This cookie stores information about whether cookies are accepted and the scope of consent to cookies.
 

jsV, mtv1ConfSum, mtv1Pulse Session-specific A cookie used by the service to block spam, allowing the service to determine whether the user is a bot. The cookie is used when sending forms. Expires when the browsing session ends.

You can view the Emergency Response Centre Agency’s privacy policies here.

Search

A search function is provided in the top margin of the page.

By default, the entire site is searched. The Quick Search function returns matches in the chosen language to all the keywords entered by the user. The Boolean operator ‘AND’ is added between keywords automatically. Truncated search terms can also be used. The search results are listed in order from the most recently published document to the oldest.

Requests for documents and forms

Users can request publications of the Emergency Response Centre Agency to be sent to their email address via the site or subscribe to RSS newsfeeds and newsletters.

The site can also be used to submit official forms (e.g. feedback, forms relating to fire and burglar alarms, general enquiries) to the Emergency Response Centre Agency, which are automatically forwarded to the agency’s registry.

Social media plugins

The site contains links to third-party social media platforms (YouTube, Juicer, Site Improve). Third-party applications are subject to the terms and conditions of the third party in question.
The site also features live webcasts and videos that are streamed from a separate server in a format supported by the user’s device.

PDF documents

To open the PDF documents published on the site, users need Adobe Acrobat Reader, which can be downloaded free of charge from Adobe’s website at adobe.fi.

Copyrights

The owners of the copyrights to the information and pictures published on the site (the Emergency Response Centre Agency or a third party) are identified next to the information or picture in question.

The content on the site can be reproduced and linked to in appropriate contexts provided that the source is cited. The Emergency Response Centre Agency’s express consent must be sought before reusing any of the content for commercial purposes.

Disclaimer

The site is managed by the Emergency Response Centre Agency.
The Emergency Response Centre Agency strives to keep the information on the site accurate and up to date at all times. However, the Emergency Response Centre Agency accepts no liability for any errors or misstatements on the site. The Emergency Response Centre Agency also cannot be held liable for any inconvenience caused by technical faults or third-party resources linked to site.

Third-party sites are subject to their own terms and conditions. 

The Emergency Response Centre Agency cannot guarantee the security of messages sent via the internet. Users are advised not to include confidential information in online forms or emails.

The Emergency Response Centre Agency reserves the right to make revisions, corrections and changes to the terms and condition as well as the content and design of the site. Users are advised to check back here from time to time for the latest terms and conditions.