
Handling emergency calls
An emergency call is created when the person reaches an emergency response centre (ERC) operator. There is no need to prepare for the emergency call in advance. Professional ERC operators will take you through the call and ask the necessary specifying questio ...
Incident Notifications
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02.04.2025Fault over
In case of emergency, call 112
When to call 112? If you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger.Emergency number 112
Exceptional circumstances
Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls can momentarily overload ERCs’ capacity.Read more about exceptional circumstances
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The Emergency Response Centre Agency’s guidelines for handling prehospital emergency care tasks were revised at the end of November 2023. The...
News item28.03.2025 -
The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations...
News item ERC-services13.03.2025