Handling emergency calls

An emergency call is created when the person reaches an emergency response centre (ERC) operator. There is no need to prepare for the emergency call in advance. Professional ERC operators will take you through the call and ask the necessary specifying questio ...

How your emergency call will be handled

Incident Notifications

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In case of emergency, call 112

When to call 112? If you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger.
Emergency number 112

Exceptional circumstances

Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls can momentarily overload ERCs’ capacity. 
Read more about exceptional circumstances

Task prioritisation makes it possible to provide help in acute emergencies

28.03.2025
News item
  • 2024 in review

    The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations...

    News item ERC-services
    13.03.2025
  • Record number of emergency calls interpreted

    The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation,...

    Press release ERC-services
    11.03.2025
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Materials

How to use ERC number 112 and other materials and instructions.
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112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.
More about application

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.
When to call 112?