Emergency Response Centre Agency - Emergency Responce Centre Agency

Stay Safe

Download the 112 Suomi mobile app.
Help is one click away.

112 Suomi application

High quality, reliable, equal emergency response centre service

In the present ERC Agency 2021-2024 strategy, we describe the objectives and measures that will ensure that we can provide high-quality, reliable and equal ERC services.
Strategy 2021-2024

Added safety with the 112 Suomi mobile app

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.
112 Suomi application

Maintenance and further development transfer from Insta to Cinia

21.04.2021

Press release

Journey from hundreds of emergency centres to a government agency

Development Director Jukka Aaltonen has been closely involved in the establishment and development of Finnish ERC operations. The first emergency...

News item Hätäkeskuspalvelut
08.04.2021
The most memorable case of the experienced emergency response centre operator is the sinking of the M/S Estonia

Emergency response centre operator Margareta Ådjers-Laakso, just Reetta between her colleagues, has had a nearly 40-year career in the Emergency...

News item Henkilöstö
06.04.2021

to newsroom

Materials and instructions

How to use ERC number 112 and other materials and instructions.

112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.

Emergency Response Centre Agency - Emergency Responce Centre Agency - Finland