The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
Read news of EENA

NEWS AND BULLETINS

15.03.2024

Absences due to illness decreased and job satisfaction rose in 2023

The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

Press release Staff
15.03.2024
28.09.2023

eCall offers safety in situations where the driver cannot call for help

There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.

News item
28.09.2023
25.09.2023

The missing children hotline improves safety across the EU

In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.

News item
25.09.2023
13.07.2021

Emergency number 112 introduced in the EU 30 years ago

In July 1991, the European Union decided to introduce the common emergency number 112. Its purpose was to supplement national emergency numbers and make emergency services available through one and the same number in all EU Member States.

News item ERC-services
13.07.2021
20.04.2023

Emergency response centre operator awarded for outstanding performance

The European Emergency Number Association EENA awarded a Finnish emergency response centre operator for outstanding work in assisting a person that had fallen through the ice in the wilderness. Finland’s emergency response centres are built around the professionalism of ERC operators and cooperation between authorities, and the case demonstrates the effectiveness of this approach.

News item
20.04.2023