Accessibility statement of the 112 Suomi application

You can read more about the Accessibility Directive and accessibility on the saavutettavuusvaatimukset.fi website maintained by the Regional State Administrative Agency.

Accessibility statement of the 112 Suomi mobile app

This accessibility statement applies to the 112 Suomi mobile app and was prepared on 24 June 2021 and updated on 8 July 2021. The service is subject to the Finnish Act on the Provision of Digital Services, which stipulates that the websites and mobile applications of government agencies must be accessible to individuals with various disabilities or impairments.

This application was published in June 2015 and last updated on 8 July 2021.
The 112 Suomi mobile app was evaluated by external audit in June 2021 (iOS and Android user interfaces).

Devices used: assistive device testing was carried out with the iPhone’s VoiceOver screen reader (iOS 14.6) and the Android TalkBack screen reader (Android 11 and 8.1). Keyboard testing was carried out with an external Bluetooth keyboard.

Accessibility status of the digital service

The application partially meets the accessibility requirements. 
The application has a simple user interface and its contrast ratios generally meet the accessibility requirements.

Non-accessible content

The application is not yet fully compliant. The aim for the accessibility of the application is level AA of the WCAG 2.1 standard. If you need advice on using the application, you can contact the communications team of the Emergency Response Centre Agency at [email protected]

Findings

Deficiencies in the visual structure

  • Both operating systems have deficiencies in the contrast ratios of user interface elements. Accessibility requirements that are not met: WCAG 1.4.3 and 1.4.11
  • Some visual elements do not scale correctly when only the text is magnified to 200% larger than normal. 
    Accessibility requirements that are not met: WCAG 1.4.4, EN 11.7
  • The touch area of clickable items is relatively small throughout the application.
    Accessibility requirements that are not met: general accessibility, WCAG 2.5.5 (level AAA)
  • Device position: the screen does not rotate when the device is rotated.
    Accessibility requirements that are not met: WCAG 1.3.4

Deficiencies in the programmatic structure

  • Text equivalents are partially deficient.
  • Accessibility requirements that are not met: WCAG 1.1.1, EN 11.5.2.5
  • Headings are not marked but are equal to the body text.
  • Accessibility requirements that are not met: WCAG 1.3.1
  • The programmatic implementation does not match the visual appearance of the page in some places.
    Accessibility requirements that are not met: WCAG 1.3.1
  • The screen reader does not recognise functionalities on repetitive buttons.
    Accessibility requirements that are not met: WCAG 4.1.2, 4.1.3 and EN 11.5.2.5
  • The language of the service has not been defined; instead, all texts in different languages are read in the default operating system language even if the language is changed in the settings.
    Accessibility requirements that are not met: WCAG 3.1.2

Deficiencies in navigation

  • Deficiencies were found in keyboard usage, e.g. the language of the application or the selection of traffic data cannot be changed using a keyboard as they cannot be focused on.
    Accessibility requirements that are not met: WCAG 2.1.1, 2.4.3
  • Browsing trap in the settings, keyboard users get stuck e.g. in the language or traffic bulletin settings.
    Accessibility requirements that are not met: WCAG 2.1.2
  • The application has several elements that are not read by the screen reader or that cannot be exited.
    Accessibility requirements that are not met: WCAG 1.3.1 and EN 11.5.2.12, 11.5.2.17
  • The destinations of links are not clear and do not indicate where they will take the user.
    Accessibility requirements that are not met: WCAG 2.4.4, general accessibility

Deficiencies in form elements

  • Not all form elements in the application have labels that are correctly associated with the corresponding fields.
    Accessibility requirements that are not met: WCAG 3.3.2, usability
  • The application has form fields that collect the user’s personal information, but their exact purpose has not been defined and they do not support autocomplete.
  • Accessibility requirements that are not met: WCAG 1.3.5, usability

Element-specific findings

  • Navigation elements (e.g. top navigation) and table lists are read in English manner.
    Accessibility requirements that are not met: WCAG 1.3.1, WCAG 2.4.6
  • There are deficiencies in the alignment of accordion elements.
    Accessibility requirements that are not met: WCAG 1.3.1, 2.4.3
  • There are deficiencies in the lists.
    Accessibility requirements that are not met: WCAG 1.3.1, general accessibility and usability
  • Not all buttons are programmatically marked as buttons.
    Accessibility requirements that are not met: WCAG 2.4.3, 4.1.2

Did you notice a deficiency in the accessibility of our digital service?

Let us know and we will do our best to correct the deficiency.

Leave feedback on accessibility using the feedback form on the Emergency Response Centre Agency’s website.

By email: [email protected]

In addition, you can provide anonymous feedback by using the activity buttons on the content pages of the website. 

Supervisory authority

If you notice accessibility issues with the site, please provide feedback first to us, the site administrator. It can take 14 days for us to reply. If you are not satisfied with our reply or do not receive any response within two weeks, you can submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to submit a report and how the matter will be handled is available on the Agency’s website.

Contact information of the supervisory authority

Regional State Administrative Agency for Southern Finland
Supervisory Unit for Accessibility
saavutettavuusvaatimukset.fi (in Finnish)
[email protected]
tel. (switchboard) +358 295 016 000

We are committed to improving the accessibility of digital services

The accessibility of the application was evaluated by a third party in June 2021. The report will be reviewed in detail during July, with the aim being to implement the accessibility adjustments outlined above by the spring of 2022.