Accessibility means that as many different people as possible can use online services as easily as possible. Our aim for the accessibility of the 112.fi website is level AA of the WCAG 2.1 standard.

The uutispalvelu.112.fi and ekstranet.112.fi services are subsites of the website. This statement also applies to services that require logging in. The languages of the uutispalvelu.112.fi service are Finnish and Swedish, while the extranet.112.fi service is produced in Finnish.

You can read more about the Accessibility Directive and accessibility on the saavutettavuusvaatimukset.fi website maintained by the Regional State Administrative Agency.

Accessibility statement

This accessibility statement applies to 112.fi and was prepared on 29 September 2020 and last updated on 3 September 2021. The service is subject to the Finnish Act on the Provision of Digital Services, which stipulates that the websites of government agencies must be accessible to individuals with various disabilities or impairments.

We have assessed the accessibility of the 112.fi website with an external reviewer and received the report of the assessment on 26 August 2021.

Accessibility status of the digital service

The 112.fi website for the most part meets the accessibility requirements. If you need help reading the material, you can contact the communications team of the Emergency Response Centre Agency at [email protected]

Non-accessible content

Social media wall, third-party service:

• contrast, texts in light grey
• Closing the module moves focus to the top of the page
• Button texts are in English, e.g. “View on Twitter”
• The scroll buttons at the bottom of the module cannot be accessed by keyboard users
• The language of multilingual highlighted content is not defined
• In mobile view, the module shows some icon buttons which are not displayed in desktop view.
• The text alternatives to the arrow buttons are only “Previous” and “Next”

WCAG 1.4.3, 1.4.1, 1.1.1, 1.4.5, 1.4.11, 2.1.1, 2.4.3, 2.4.4, 3.1.2, operability. Disproportionate burden: the service is provided by a third party.

Other considerations under correction

• Contrasts in small background elements, WCAG 1.4.3, 1.4.11
• Perception of links in ontologies and in parts of navigation, WCAG 1.4.1, 3.2.4
• When resizing text by 200%, some elements do not remain in the set state, WCAG 1.4.4
• Deficiencies in how language is defined in text snippets and background code, WCAG 3.1.2, general accessibility
• Programmatic determination of page structure lacks a main landmark, some menus incorrectly titled, WCAG 1.3.1, 2.4.1 
• Titles contain jumps between levels, WCAG 1.3.1
• Redundant or missing text alternatives under some images, WCAG 1.1.1
• Programmatic implementation does not fully match visual implementation, WCAG 1.3.1, WCAG 4.1.1
• Anchor links in breadcrumb trails and sub-navigations do not lead directly to content, WCAG 2.4.1
• Background element focus does not work with keyboard navigation, WCAG 2.1.1, 2.4.7
• Background code does not fully correspond to visual appearance; for example, not all buttons are marked as such or include a functionality, WCAG 2.4.4, WCAG 3.3.1, general accessibility
• Some embedded YouTube videos do not meet accessibility requirements (published before the site was released), WCAG 1.2.1, 1.2.2
• Deficiencies in navigation using a screen reader, WCAG 2.1.1, 2.4.4, operability

Did you notice a deficiency in the accessibility of our digital service?

Let us know and we will do our best to correct the deficiency.

Leave feedback on accessibility using the feedback form on the Emergency Response Centre Agency’s website.

By email: [email protected]

In addition, you can provide anonymous feedback by using the activity buttons on the content pages of the website. 

Supervisory authority

If you notice accessibility issues with the site, please provide feedback first to us, the site administrator. It can take 14 days for us to reply. If you are not satisfied with our reply or do not receive any response within two weeks, you can submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to submit a report and how the matter will be handled is available on the Agency’s website.

Contact information of the supervisory authority

Regional State Administrative Agency for Southern Finland
Supervisory Unit for Accessibility
saavutettavuusvaatimukset.fi
[email protected]
tel. (switchboard) +358 295 016 000

Commitment to improving the accessibility of digital services

We are committed to improving accessibility.
The 112.fi website is still under construction and some of the materials and functionalities are still incomplete (e.g. in language versions). The site will be subject to an external accessibility evaluation in July 2021, at which time the content of the website will be at basic level. This accessibility statement will be updated to reflect the external audit in August 2021.
The website server is maintained by Valtori and the website has been implemented on the state’s joint publishing platform. The accessibility of the platform is constantly being improved in development work.

Following the accessibility evaluation, the Emergency Response Centre Agency will aim to correct all accessibility findings during 2021.

This website/application was published in

29.09.2020