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3.2.2026 | In 2025, an average of 7,300 emergency calls were made to the emergency number every day. The number of assignments relayed to authorities took an upward turn.

11.2.2025 | In 2024, the Emergency Response Centre Agency received an average of 7,600 emergency calls every day. Of these calls, 1,600 should not have been made to the emergency response centre. Roughly one half of the calls were passed on to authorities while the other half were handled by the emergency response centre operator through guidance and advice. The average time in which an emergency call was picked up was seven seconds.

NEWS AND BULLETINS Networked Emergency Response: Finland’s Authorities Work as One Type: News item Categories: Publication date: 9.4.2026 Emergency response centre (ERC) operations in Finland are one of a kind. Nowhere else do emergency response c...

16.3.2026 | The automatic emergency call system eCall is installed in roughly one in eight Finnish passenger cars and vans. According to a study commissioned by the Finnish Transport and Communications Agency Traficom, the eCall system prevented an estimated one road fatality between 2019 and 2023 in Finland. From the perspective of emergency response centres, the main problem is false eCall notifications, which account for around 80 per cent of all eCalls.

Privacy Statement - 112 Suomi -application 28.8.2025 1. Name of data file 112 Suomi mobile application 2. Controller Hätäkeskuslaitos Satakunnankatu 3-5 PL 112 28131 Pori E-mail: [email protected] , phone 0295 480 112 (switchboard) 3. Contact pers...

10.3.2026 | Growth in the foreign-language population in Finland is reflected in the interpretation of emergency calls – calls were interpreted in 41 different languages last year. Most often, an emergency call requiring interpretation was made in Russian, Ukrainian or Arabic.

2.3.2026 | In 2025, the Emergency Response Centre Agency continued to see a decline in sick leave, and employee satisfaction remained at a good level despite savings measures linked to the government’s productivity programme.

9.12.2025 | According to the Reputation&Trust study, the reputation of the Emergency Response Centre Agency is ranked fourth among public administration agencies. The public felt that the Agency performed best in the responsibility and products and services dimensions.

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11.3.2025 | The growth in the foreign-language population is reflected in the number of interpreted emergency calls. The demand for Ukrainian interpretation, for example, has increased significantly over the past few years.

13.3.2025 | The Emergency Response Centre Agency’s financial statements for 2024 are complete. The service level of emergency response centre (ERC) operations remained good, even though we were not able to meet all our performance targets. During 2024, absences due to illness decreased and the work load was evened out. Customer confidence and satisfaction in ERC operations remained high.

15.3.2024 | The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

Dataskydd - Applikationen 112 Suomi 28.8.2025 1. Registrets namn Dataskydd - Applikationen 112 Suomi 2. Personuppgiftsansvarig Nödcentralsverket Satakunnankatu 3–5 PB 112 28131 Björneborg e-postadress: [email protected] , telefon 0295 480 112 (väx...

3.2.2026 | År 2025 gjordes i genomsnitt 7 300 nödmeddelanden dagligen till nödnumret. Antalet uppdrag som förmedlades till myndigheterna ökade.

2.6.2025 | Läsårets slut och sommarlovets början firades på olika håll i Finland på skolavslutningsveckoslutet. På nödlinjen var skolavslutningsveckoslutet mer brådskande än normala sommarveckoslut, och mängden uppdrag som gällde unga var större än normalt.

11.3.2025 | Ökningen av antalet invånare med främmande språk som modersmål syns också i antalet nödsamtal som tolkas. Till exempel har behovet av tolkning på ukrainska ökat betydligt under de senaste åren.

27.12.2024 | Flest anmälningar gjordes till nödnumret under jultiden; försämrat allmäntillstånd, ramlat omkull och bröstsmärta. De flesta uppdragen förmedlades vidare till akutsjukvården.

2.1.2025 | Flest anmälningar gjordes till nödnumret under årsskiftet; vandalism, ordningslagen överträdelser och andra störande beteende, ramlat omkull och försämrat allmäntillstånd. De flesta uppdragen förmedlades vidare till akutsjukvården.

11.2.2025 | År 2024 tog Nödcentralsverket dagligen emot i genomsnitt 7 600 nödmeddelanden. Av dessa hade 1 600 inte hört till nödcentralen. Ungefär hälften av meddelandena ledde till uppdrag som förmedlades till myndigheterna, medan hälften behandlades med hjälp av nödcentraloperatörens råd och instruktioner. Meddelandena besvarades i genomsnitt på sju sekunder.