High quality, reliable, equal emergency response centre service

In the present ERC Agency 2021-2024 strategy, we describe the objectives and measures that will ensure that we can provide high-quality, reliable and equal ERC services.
Strategy 2021-2024

Added safety with the 112 Suomi mobile app

The biggest benefit of the app is that it makes it quicker to get help to the scene of an emergency. The caller’s exact location is automatically relayed to the ERC, which speeds up emergency call handling.
112 Suomi application
null 112 Day celebrated virtually on 11 February

112 Day celebrated virtually on 11 February

9.2.2021 13.44
Press release
Safety is a right of all of us.

The EU-wide Emergency Number Day will be celebrated on 11 February 2021. This year, the campaign will be organised virtually under the theme “Safety belongs to all of us”.

According to Communications Specialist Katri Kalliomäki from the Emergency Response Centre Agency, the purpose of 112 Day is to promote citizens’ safety awareness and a positive attitude. 112 Day also reminds us of the European emergency number 112 and of what to do in an emergency. 

-    On the national 112 Day, various safety actors provide citizens with information on everyday safety, risk prevention and proper conduct in an emergency. The purpose of this year’s theme is to emphasise equality, as all people should have the right to security, regardless of matters such as their social status, language, limitations, origin or place of residence. It takes all of us to create security. 

The purpose of this year’s theme is to emphasise equality, as all people should have the right to security, regardless of matters such as their social status, language, limitations, origin or place of residence. It takes all of us to create security. 

112 Day events have been held annually all around Finland but, due to the pandemic, the campaign is now being held virtually for the first time. 112 Day is celebrated on 11 February, and the campaign runs for the whole week.

-    “On 112 Day, anyone — a private individual, school, workplace, hobby group or association — can share valuable safety information to celebrate 112 Day. In addition, we encourage everyone to participate in the Thank You challenge launched by the European Emergency Number Association, in which anyone can thank safety actors by using the hashtag #thankyouchain. The chain of helping includes thousands of people who do valuable work for safety. We want to challenge you to thank the chain of helping,” Kalliomäki says.

How to participate in the virtual 112 Day

•    Share security information in different channels with the hashtags #112paiva #112dagen #112day
•    Use the social media images available at 112-paiva.fi 
•    Take part in the Thank You challenge and thank your helpers in social media.

Public safety announcement test on 112 Day

The official public safety announcement transmission system will be tested again on 11 February 2021 at 11:20 a.m. During the test, the public safety announcements will be visible on TV and on page 112 of Teletext. The public safety announcement system will also be tested on radio, as usual.

The Emergency Response Centre Agency participates in the testing by transmitting the public safety announcements on the 112 Suomi app and publishing them on the Emergency Response Centre Agency’s 112.fi website and Facebook and Twitter accounts.  

The test is carried out by the Finnish Broadcasting Company YLE, Digita Oy and the Emergency Response Centre Agency
 

112 Day

•    112 Day is a joint campaign of Finnish safety actors to improve safety in everyday life.
•    The 112 Day has already formed into a tradition, and has been celebrated in Finland since 1997.
•    The campaign’s day annually is 11 February, and the campaigns lasts a week.
•    In 2008, Europe celebrated its first shared 112 Day.
•    Minister of the Interior Maria Ohisalo is a patron of the campaign.
•    Anyone — a private individual, organisation, hobby group or association — can share valuable safety information during the campaign week.
112-päivä

Materials and instructions

How to use ERC number 112 and other materials and instructions.

112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.