
How your emergency call will be handled
A trained Emergency Response Centre operator will answer your emergency call. Answer the operator’s questions so that they can help you.
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Incident Notifications
ArchiveIn case of emergency, call 112
When to call 112? If you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger.Emergency number 112
Exceptional circumstances
Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls can momentarily overload ERCs’ capacity.Read more about exceptional circumstances
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Record number of emergency calls interpreted
11.03.2025
Press release
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Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help...
News item ERC-services18.09.2023 -
The emergency number 112 receives more than 2.7 million emergency calls every year. The person making the emergency call and the emergency response...
News item ERC-services12.09.2022