The Emergency Response Centre Agency is member of the European Emergency Number Association (EENA)

EENA are a non-governmental organisation with the mission to contribute to improving the safety and security of people.
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NEWS AND BULLETINS

09.06.2024

EU project teaches children about the emergency number

The Emergency Response Centre Administration is participating in an EU project that improves the visibility of the missing children help system. A key theme of the project is teaching children how to correctly use the emergency number.

News item
09.06.2024
18.09.2023

Real-time text for emergency services will be introduced in 2025

Emergency calls using real-time text (RTT) will be made available by the end of 2025. The new option for emergency calls will especially help people with hearing or speech impairments. The Emergency Response Centre Administration has already taken the first steps in the development of RTT.

News item ERC-services
18.09.2023
15.03.2024

Absences due to illness decreased and job satisfaction rose in 2023

The Emergency Response Centre Agency’s financial statements for 2023 are complete. Last year, the number of employee absences due to illness fell, new ERC operators were recruited, and employee satisfaction increased.

Press release Staff
15.03.2024
28.09.2023

eCall offers safety in situations where the driver cannot call for help

There has recently been discussion in the news about automatic emergency call systems in vehicles. The Europe-wide eCall connects directly to the nearest emergency response centre and sends information directly to the centre's information system.

News item
28.09.2023
25.09.2023

The missing children hotline improves safety across the EU

In the event that an underage child becomes missing, it is important to inform the responsible authorities quickly. For this purpose, assistance is available from a common European hotline. In Finland, the hotline can be used for sharing tips about missing children. In emergencies, the number to call is 112.

News item
25.09.2023