From the Director of Emergency Responce Centre Agency

Emergency Response Centre Agency 2021 - 2024

The Emergency Response Centre Agency celebrates its 20th anniversary this year. We began our anniversary by renewing our organisation and strategy. The primary purpose of the new organisa-tion is to be able to carry out our basic tasks as well as possible. Our operations are centred in six emergency response centres and command centres. The emergency response centres are responsible for the handling of emergency calls and the high-quality dispatching of the necessary rescue re-sources. The command centre has a key role in ensuring that our national ERC services are consist-ently at a good level under all circumstances. The aim of our development efforts it to bring opera-tional and technical development closer together. Our administration aims for more efficiency to support the execution of our basic tasks as well as possible. This includes the development of com-petencies, HR, guidelines and financial planning and monitoring. 

The mission of the Emergency Response Centre Agency is to be the first official link in the chain of assistance and safety provision. The goal of our operations is to provide high-quality, reliable and equal emergency response centre services. Our core values are expertise, reliability and fair-ness. Our new strategy is linked to the joint strategy for Ministry of the Interior’s administrative branch. Through our own actions, we will prepare for incidents and exceptional circumstances, provide assistance in emergencies, maintain a high confidence in our activities, strengthen the well-being of our personnel and promote equality in our emergency services. 

The focus of our strategy is on the development of competence and work community. This is logical since the first strategy period focused on launching the current operating model, the second on an administrative reform and the third on technical development.

Our new strategy focuses on three areas: development of technology and preparedness, develop-ment of competence and work community, and development of networks and cooperation. The focus of our strategy is on the development of competence and work community. This is logical since the first strategy period focused on launching the current operating model, the second on an administrative reform and the third on technical development.

This year will also see important projects that affect ERC operations. Development of training is an important prerequisite for ensuring high-quality ERC operations. The reform of the Act on Emergency Response Centre Operations is also in progress: the Act of 2010 will be updated to make it clearer and more functional. 

Of course, we also have a lot of other development activities under way, but our development ef-forts must still always support our core mission of dispatching the right kind of help to the right place at the right time and as quickly as possible. This means making the entire process of answer-ing emergency calls, reassuring callers, evaluating the urgency of each situation and dispatching the right units to the scene as fast as possible. This will help us to keep our place as the public’s first port of call for help and support in the future as well.

Taito Vainio 
Director General Emergency Response Centre Agency 

22.1.2021