New 112.fi website goes live
The Emergency Response Centre Agency’s new website is now online. Our aim was to make our online service more accessible, approachable and modern.
We have invested in a fresher look and more compact and easily understandable content. We have tried to think more about our customers’ needs and make our site as user-friendly as possible.
The new site is also compatible with mobile devices. We have added a newsroom for the media, and our other partners will soon have access to their own extranet. The content is available in three languages: Finnish, Swedish and English.
See also
How to instruct different target groups in calling the emergency number
The emergency number provides safety for children
Emergency number emphasised in different ways to different target groups
How to instruct different target groups in calling the emergency number
The 112 Day campaign has issued instructions on calling the emergency number for the general public as well as children and young people, older people and foreign-language speakers. Learn more about the instructions and make use of the associated materials.
The emergency number provides safety for children
Teaching children how to use the emergency number correctly is a safety action. It is important to talk to children about identifying emergencies and encourage them to report an emergency.
Emergency number emphasised in different ways to different target groups
The 112 Day is a nationwide campaign aimed at raising Finnish people’s awareness of the emergency number 112 and how to recognise emergencies. When it comes to 112 training, it is a good idea to consider the characteristic behaviour and understanding of the target group. For example, it is advisable to emphasise different things to children and young people than older people, immigrants and foreign nationals.
Representing your profession at the Independence Day Reception
Anniina Takala, the ERC Operator of the Year, will celebrate the Finnish Independence Day at the Presidential Palace. She feels that the invitation honours the whole profession.
It is safe to talk about self-destructiveness
Thousands of emergency calls are made to the Emergency Response Centres every year involving cases of self-harm or attempted suicide. The purpose of the Suicide Prevention Day is to inform people that help is available and that it's safe to talk about suicide.