How your emergency call will be handled

A trained Emergency Response Centre operator will answer your emergency call. Answer the operator’s questions so that they can help you.

Handling emergency calls

Incident Notifications

In case of emergency, call 112

When to call 112? If you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger.
Emergency number 112

Exceptional circumstances

Storms, for example, can quickly create exceptional circumstances that lead to multiple members of the public calling the emergency number simultaneously. These kinds of sudden peaks in the number of calls can momentarily overload ERCs’ capacity.
Read more about exceptional circumstances

Emergency response centres preparing for the school closing weekend

26.05.2025

News item

Finnish Emergency Response Centre operations attracting international interest

Each year, the unique Finnish model for producing ERC services attracts international guests to visit Finland in order to monitor daily operations...

News item ERC-services
30.04.2025
Director General Taito Vainio: our reliability will be maintained in all circumstances

Taito Vainio started his second five-year term as the Director General of the Emergency Response Centre Agency in early March. In the coming years,...

News item
03.04.2025

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Materials

How to use ERC number 112 and other materials and instructions.

112 Suomi -application

112 Suomi is a mobile application for calling the emergency services and for emergency geolocation.

Urgent emergency?

In Finland we use only one emergency number, 112. You can call the emergency number 112 free of charge from any phone with no need for an area code.